Transportation Specialist
About The Position
Ingram Content Group (ICG) is hiring for a Transportation Specialist to contribute to our Transportation team in LaVergne, TN just outside Nashville. Leads manage customer relations to resolve customer inquiries both accurately and timely. Work well in cooperation with others for the benefit of reaching company goals and objectives. Utilize effective judgement to make sound decisions based on the needs of the situation. Provide guidance and direction to Customer Care Specialists. Want to help get more books to more places in more ways? At Ingram, our teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are seeking a developed and adaptable company, we can’t wait to meet you!
Requirements
- HS education or equivalent
- 5 years transportation experience
Responsibilities
- Generates and maintains all routing instructions, carrier information, and tracing data upon review of transportation analyses of carrier costs for truckload carrier, less than truckload carrier, and small parcel carriers
- Assigns carriers to inbound and outbound lanes based on pricing and availability for all Ingram Distribution Centers and certify the documentation is correct and complete for the audit, payment and claims to be completed efficiently and accurately.
- Highly involved in service requirements for all aspects of customer requirements for key accounts.
- Manages carrier performance daily to ensure pick up, delivery, claims and tracing are completed as scheduled and current for the benefit of customer, Ingram Operations and carrier compliance.
- Provides a support function for Customer Care, Pub Support and other internal clients and manages the communication network between Ingram and all modes of transportation regarding shipment tracing, appointment scheduling, carrier pickup and delivery and numerous performance standards.
- Works with carriers to develop settlement on disputed claims.
- Serves as point of contact with both internal and external clients.
- Files claims with carriers, monitors progress, including mailing 30, 60 and 90 day letters, applies payments and prepares documents for imaging.
- Obtains a thorough understanding of carrier contracts.
- Audits freight bills for compliance and makes appropriate decisions on payment.
- Sets up invoices for payment in APC system.
- Reconciles accounts receivable statements.
Benefits
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
