Transportation Specialist, Linehaul Scheduling

Amazon•Tempe, AZ

1d•Onsite

About The Position

Amazon’s Linehaul Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Requirements

1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
High school or equivalent diploma
Work 40 hours/week, and overtime as required
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Are 18 years of age or older

Nice To Haves

Experience using strong customer service, communication, and interpersonal skills
Experience in transportation operations with knowledge of Hours of Service (HOS), Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations

Responsibilities

Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed
Publish performance metrics to assist with driving business results
Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations
Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data
Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum