Transportation Solutions Program Manager

eBay • Austin, TX

13d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role: Reporting to the Head of Transportation Solutions, you will lead strategic execution of transportation solutions for buyers and sellers on eBay’s marketplace. Working closely with eBay category management, selling experience, carrier management, product development, and marketing teams to identify critical customer needs regarding transportation solutions while selling and shopping, and partnering across those cross functional internal teams including legal, finance, product development and product management to champion those changes. What you will do What you will accomplish: Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site. Partner with shipping product team to prioritize initiatives that provide a better seller experience. Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production. Be the voice of the customer and build cases to improve the program then drive them to implementation. Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.

Requirements

• Customer centric – passionate about advocating for customers
• Highly flexible – able to switch gears and accept rapid change in priorities
• Solution oriented – passionate about solving difficult business problems and telling the story behind the numbers
• Cross-functional and collaborative – you communicate optimally with partners and technology teams to lead change
• Hands-on – use peers and leadership to optimally, influence best in class performance from suppliers and internal teams
• Naturally inclined to learning new things – you proactively pursue acquiring new knowledge about your work and enjoy sharing your knowledge with others
• Experience and success working in program management and/or online commerce
• Strong analytical skills with experience in ability to use research to make data-driven decisions.
• A well-versed understanding of the Shipping experience on eBay both as a buyer and a seller.
• Ability to operate in a fast-paced environment that’s going through tremendous growth and shifting priorities.

Nice To Haves

• eBay site customer (buyer / seller) and familiarity with eBay flows and processes preferred including current shipping programs offered to customers including desired experience versus perceived experience.

Responsibilities

• Lead key changes across the selling, shopping, and shipping experiences for eBay buyers and sellers as new programs are ideated, developed, and scaled across the site.
• Partner with shipping product team to prioritize initiatives that provide a better seller experience.
• Analyze seller and buyer feedback to prioritize most impactful improvements, and advocate and shepherd those changes into production.
• Be the voice of the customer and build cases to improve the program then drive them to implementation.
• Engage internal subject matter specialists (individuals or teams) to bring deeper understanding of the needs and challenges faced by sellers; and who help advise on or implement the potential solutions.
• Orchestrate critical initiatives to streamline eBay's shipping experience, enhancing our user efficiency and customer satisfaction.
• Foster collaboration with diverse teams, including product, design, marketing, legal, analytics, finance, and more, to drive these improvements and innovations.
• Champion operational excellence through meticulous planning, analysis, and reporting of shipping projects.
• Oversee the full program lifecycle of eBay's shipping transformation, ensuring it aligns with overarching business objectives.
• Act as the central point of contact for all program-related matters within the shipping experience transformation.
• Craft and implement a robust go-to-market strategy for shipping to improve the overall buying and selling experience.
• Work with internal customers to prioritize shipping enhancements and drive innovative solutions.
• Manage project execution to deliver on-time, within budget, and to scope, while maintaining key partner relationships and providing leadership with regular project updates and data-driven insights for ongoing optimization.

Benefits

• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees