System Impacts Comfort Station Liaison

King County (WA)•Seattle, WA

42d•Onsite

About The Position

King County Metro is seeking a Transportation Planner III - Comfort Station Liaison to join our team in supporting the health, dignity, and well-being of our frontline transit employees. This role is a vital part of the Comfort Station Program, which ensures that operators across Bus, Rail, and Streetcar have access to safe, clean, and accessible rest and break facilities. As we prepare for the global spotlight of the FIFA World Cup, this position will play a key role in helping the program scale to meet the increased demands of this major international event. You'll work as part of a collaborative team, contributing to both the day-to-day coordination of the Comfort Station Program and the planning efforts required to meet the expanded needs brought on by the FIFA World Cup. While others in the Program may lead vendor engagement, your work will be essential in ensuring the program is operationally ready and responsive during and after this high-profile event. This is a unique opportunity to make a meaningful impact-supporting the people who keep our region moving, especially during one of the most high-profile events our transit system has ever supported.

Requirements

Experience in planning, transportation, public administration, or a related field OR any combination of education, training, and experience that clearly demonstrates the ability to perform the duties of the position.
Strong collaboration, organization, and communication skills, with the ability to work respectfully and effectively with a diverse range of individuals, including frontline employees, vendors, and internal stakeholders.
Proven ability to manage multiple priorities in a fast-paced, high-visibility environment, especially during large-scale events like FIFA.
Experience in issue tracking and resolution, including logging, escalating, and following through on operational concerns.
Proficiency in Microsoft Office tools, especially Outlook, Word, and Excel.
Excellent written and verbal communication skills, with the ability to craft clear, inclusive, and informative messages for a wide audience.
Discretion and professionalism when handling confidential or sensitive information.
A commitment to equity and social justice, and a demonstrated ability to apply these principles in daily work.
A valid Washington State Driver's License or the ability to obtain one by the date of hire.

Responsibilities

Support the delivery of equitable, responsive customer service to transit operators by addressing comfort station needs and concerns.
Respond promptly to operator and business partner requests, log issues, escalate risks, and track resolutions.
Maintain a detailed log of operational issues, operator feedback, and vendor recommendations.
Initiate and track work orders for comfort station repairs (e.g., locks, heaters, plumbing, vandalism).
Draft and distribute communications to operators, including alerts and updates on comfort station availability and program changes.
Attend base safety meetings
Support vendor coordination by onboarding new vendors and resolving operational issues
Foster an inclusive, respectful, and collaborative work environment.
Perform other duties as assigned to support the program and FIFA readiness.

Benefits

Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs