Transportation Operations Specialist

Feeser's Food Distributors•Harrisburg, PA

23h

About The Position

The Transportation Operations Specialist will provide day-to-day operational support across inbound coordination, outbound routing/dispatch, and transportation administration. This position will provide ownership of standard operations procedures, dashboards, compliance tasks (including editing driver logs in line with FMCSA HOS/ELD rules), and frontline communications with drivers, customers, sales, and vendors.

Requirements

Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times stressful environment.
Knowledgeable in Microsoft office suite
High school diploma or general education degree (GED). (required)
1- 2 Years of experience in the transportation/logistics operations. (required)

Nice To Haves

Demonstrated knowledge and understanding of modern TMS applications.
Working knowledge of FMCSA HOS/ELD and log editing.

Responsibilities

Book, track, and report shipments; update ETAs and exceptions to stakeholders.
Create and maintain SOPs/policies, ensuring safety/DOT and internal standards are current.
Assist Inbound Coordinator with documentation, vendor appointment setting, and carrier communications.
Maintain KPI dashboards and weekly/monthly performance packs.
Provide administrative support to the Transportation Manager: reports, bids, cost analyses, and meeting preparation.
Serve as trained backup for inbound desk and outbound routing/dispatch during absences/peaks.
Edit driver logs in ELD platform and manage HOS compliance.
Monitor driver tracking and telematics for location, safety events, DVIRs, and messaging.
Strong phone/email skills to triage and resolve field issues with customers, drivers, sales, and vendors.
Support food safety logistics with Operations/Quality Assurance.
Serves as the first point of contact for all driver accidents, injuries, and incidents; gathers initial data and presents to Supervisor(s).