Transportation Mobility Service Officer I (Temporary Community Service Officer)

City of Austin

2d•$25 - $25

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Under general supervision, this position patrols assigned areas of the City to expedite flow of vehicular traffic by reporting, correcting, and addressing mobility issues; and enforces State and City laws and ordinances. The Transportation Mobility Service Officer I (Temporary Community Service Officer) is assigned to areas of the City to assist with non-emergency calls for service from the public. This includes writing reports and responding to citizen complaints ensuring a safe environment for the general public. This position requires applicants with good moral standards to work with the public. Driving record will be evaluated to ensure it meets the City’s Safety Driving Record Standards.

Requirements

Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.
Knowledge of State and City laws and ordinances, municipal codes, and regulations.
Knowledge of City and departmental policies and procedures.
Knowledge of City streets and places of interest.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict, difficult, and uncertain situations.
Skill in responding calmly to emergency situations.
Skill in effective oral and written communication.
Skill in using computers and related software.
Skill in the use of hand tools and measuring devices.
Ability to write complete, accurate, and timely reports.
Ability to testify in court regarding facts in contested citation.
Ability to safely direct traffic.
Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.
Ability to exercise discretion in issuance of citations and impoundment of vehicles.
Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.
Ability to provide minor mechanical assistance to disabled vehicles.
Ability to work outside in all kinds of inclement weather conditions.
Ability to obtain CPR and First Aid certification.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Ability to be certified to carry OC/pepper spray.
Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.
Ability to handle physical requirements of the job.
Valid Texas Class C Driver License.
Must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

Nice To Haves

Experience handling sensitive interactions with the public.
Experience in code and parking enforcement of local transportation ordinances and state laws governing parking of vehicles or related.
Experience investigating and resolving verbal disputes.
Experience working with local police and county law enforcement units.
Bilingual / Spanish Speaker preferred.

Responsibilities

Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues.
Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings.
Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances.
Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues.
Collaborates with and assists traffic engineers by reporting mobility issues.
Reports roadway hazards that impede the normal traffic flow.
Responds to minor traffic collisions to direct and expedite the flow of traffic.
Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.
Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public.
Completes reports, maintains logs, and responds to other correspondence from City employees and the public.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

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