Transportation Manager

WM•Sterling, VA

11h

About The Position

We are seeking a hands-on, people-focused Front Line Manager to lead our team of 20 Rolloff Drivers in Sterling, VA. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coaching and developing employees, and is motivated by running efficient, safety-first operations. This role plays a key part in delivering excellent service to our customers and supporting the operational goals of the Rolloff line of business. Schedule is a closing shift Monday – Friday with a start time of 8:30am. Schedule requires rotating Saturdays where occasional onsite presence maybe required; must remain available by phone. This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.

Requirements

Associate's Degree (accredited) or in lieu of a degree, High School Diploma (accredited) and two (2) years of relevant work experience.
Must be at least 18 years of age
Legally eligible to work in the country where the position is located
Valid Driver's License

Nice To Haves

Successful completion of the WM Operations Manager Trainee program

Responsibilities

Ensuring new frontline employees have tools, instruction, and feedback for successful daily duties
Meet with new frontline employees daily to ensure consistent communication and support of onboarding
Provide timely and consistent touchpoints with frontline employees.
Regular review of best practices to enhance daily performance
Focus on understanding and progress of frontline employee career goals
Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
Actively practice and seek feedback on coaching conversations.
Lead by example to ensure safety practices are paramount with each employee and Teaching and developing an understanding of the WM Way
Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
Documents and maintains records required by regulatory agencies such as the Department of Transportation.
Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.