Transportation & Logistics Customer Services Representative

Midwest Refrigerated Milwaukee, Inc. • Milwaukee, WI

17h

About The Position

The Customer Service Representative (CSR) plays a key role in supporting our customers through proactive communication, accurate order management, and dependable service. This position ensures timely handling of quotes and orders while collaborating closely with Customer Account Managers, Outside Sales, and the broader Logistics Team to deliver consistent, reliable results. The CSR is expected to demonstrate professionalism and provide support that reflect our commitment to “support our customers with the highest quality food and cold chain logistics services.” By upholding our Midwest Values of Modesty, Integrity, Dependability, Work Ethic, Efficiency, Safety, and Trust, the CSR helps drive customer satisfaction and support the overall growth of the business.

Requirements

• Takes responsibility for completing tasks accurately and on time
• Clear communication skills, both written and verbal, with customers, peers and leadership
• Proficiency with technical systems and ability to adapt to new tools
• Customer service skills including ability to Hear, Empathize, Apologize, and Take action (HEAT)
• 1-3 years of customer service experience required (logistics/transportation preferred)
• Proficiency in typing and navigating common business systems (Email, Microsoft tools, McLeod)
• Ability to quickly learn new processes and problem-solve in a fast-paced environment
• Demonstrate positivity and willingness to contribute to team success

Nice To Haves

• logistics/transportation preferred

Responsibilities

• Maintain regular, proactive communication with existing customers
• Respond to inbound quote requests from the Customer Service inbox
• Provide support to Customer Account Management (CAM) team with servicing customers
• Work collaboratively with both CAM’s, Outside Sales, and others in the Logistics team
• Prepare customer reports under the direction of CAM team
• Accurately enter orders into Company systems and verify information for timeliness and accuracy
• Deliver professional, customer-focused service with strong sense of responsibility
• Escalate issues appropriately when beyond scope of authority
• Maintain regular and reliable attendance, following company attendance policies
• Follow company policies, procedures, and compliance standards
• Participate in training and development activities as assigned, and company and/or team meetings
• Identify and share opportunities to improve processes and communication

Benefits

• MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire.
• Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match.
• Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program.
• Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees