Transportation/Family Support Manager (50170)

WESTCARE INC•Doral, FL

32d•$56,000 - $56,000

About The Position

Oversee daily operations to include all management and scheduling of the visitation/ family support and transportation staff. Impartially observe the contact between non-residential parent/guardian and child(ren) and document observations. Facilitate, intervene and terminate a visit, as necessary. Maintain appropriate and ongoing communication with attorneys, Guardian Ad Litem, courts and other concerned parties to oversee effective and efficient service delivery through collaboration. Oversee that visit rooms are neatly maintained and safe for visits. Facilitate and assist with orientation of families in visitation center; assist with procedures for visits prior to initial visitation. Set up a visitation plan with each family utilizing the center. Set visitation schedules for families. Directly transport or arrange for transportation of clients to visitations. Assist in program data collection and data entry to maintain the appropriate records. Complete monthly, quarterly and annual reports as required. Attend court hearings and dispositions as requested and serve as record custodian for visits supervised. Assist with initial and ongoing training for team members, utilizing a team approach in skill building for work with at-risk clients. Assist with individual staffings that address case reviews with the supervisor. Report incidents and accidents within required timeframes to keep with organization policy and procedures. Assist with special events/projects that enhance the operations of the visitation center. Overseeing the daily maintenance of vehicles in the fleet. Conducting vehicle inspections to ensure roadworthiness. Assigning vehicle repair and maintenance duties. Monitoring driver qualifications and training. Keeping and transmitting complete and accurate records for each vehicle in the fleet, and for cargo transported. Other duties as assigned.

Requirements

High school diploma or GED equivalent, required.
Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.
Five (5) years of experience in human services or child welfare programs, including at least one (2) year in a managerial or supervisory role.
Five years of previously supervised work experience in child welfare related field.
Physical required prior to hire; paid by agency
Expertise with the Florida Child Welfare Practice Model and knowledgeable in Child Welfare electronic system of record (FSFN or CCWIS).
Possess strong leadership, communication, problem-solving, and decision-making skills.
Availability to work a flexible schedule as required by the department, including nights and weekends.
Possess a current Background Clearance Screening Letter as required by DCF.
Valid Florida driver’s license and ability to obtain and maintain WestCare’s vehicle insurance is required;
The ability to identify and evaluate an individual’s strengths, barriers, problems, and needs for the development of a Wellness and Recovery Plan
The ability to write assessments, progress notes, discharge summaries, and other consumer related data
Knowledge of the inter-relationship among substance use, mental health, and primary care disorders
Knowledge and application of developmental theories
The ability to evaluate the impact of substance use and mental health problems on the consumer’s functioning in major life area
The ability to coordinate and integrate multiple services, as well as interface and communicate with internal and external providers
The ability to provide information to individuals and families concerning alcohol or other drug abuse, mental health problems, and the available services and resources
The ability to identify the needs of a consumer that cannot be met by the agency and to assist the consumer/family to utilize the support systems and community resources available
The ability to identify crises when they surface; mitigate or resolve the immediate problem; and de-escalate the situation, including the ability to develop Safety Plans, as needed
The ability to assess the individual’s growth and development relative to normative development for his/her chronological age, including physical, emotional, cognitive, educational, and social development
Understanding of the relationship among mental health, substance use, physical health, and medication use on daily functioning
Understanding and application of federal, state, local and agency confidentiality rules and professional standards of conduct
Understanding of family dynamics, family roles, and family structure
Understanding of professional ethics, consumer rights, and professional responsibilities
Ability to communicate appropriately and effectively with members of a multidisciplinary team
Ability to organize, interpret, and communicate data in a comprehensive and effective manner
Ability to handle multiple tasks and effectively prioritize
Ability to network with internal and external departments and agencies
Understanding of issues related to prevention, intervention and treatment.
Ability to use trauma informed care principles including ensuring consumer safety, preventing/avoiding re-traumatization, maximizing trustworthiness, enhancing consumer choice, maximizing collaboration, and emphasizing empowerment
Ability to identify and describe key signs, symptoms, impact and manifestations of trauma
Aware of the differences between trauma informed and trauma-specific services
Understands the bidirectional relationships among substance use and mental disorders and trauma
Understands the differences among various kinds of abuse and trauma.
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
CPR Certification, First Aid Certification and an annual Tuberculosis test.
Ability utilize Microsoft Office Software Suite
Ability to provide an Affidavit of Good Moral Character Clearance in Pre-Employment Drug Testing and Criminal Records Checks, as required.
Strong leadership and team management abilities.
Extensive knowledge of child welfare systems, case management, and regulatory compliance.
Experience in program development, quality assurance, and staff supervision.
Excellent communication, problem-solving, and decision-making skills.
Ability to develop and maintain collaborative relationships with internal and external stakeholders.
Strong organizational and project management skills

Nice To Haves

Bilingual is preferred.

Responsibilities

Oversee daily operations to include all management and scheduling of the visitation/ family support and transportation staff.
Impartially observe the contact between non-residential parent/guardian and child(ren) and document observations.
Facilitate, intervene and terminate a visit, as necessary.
Maintain appropriate and ongoing communication with attorneys, Guardian Ad Litem, courts and other concerned parties to oversee effective and efficient service delivery through collaboration.
Oversee that visit rooms are neatly maintained and safe for visits.
Facilitate and assist with orientation of families in visitation center; assist with procedures for visits prior to initial visitation.
Set up a visitation plan with each family utilizing the center.
Set visitation schedules for families.
Directly transport or arrange for transportation of clients to visitations.
Assist in program data collection and data entry to maintain the appropriate records.
Complete monthly, quarterly and annual reports as required.
Attend court hearings and dispositions as requested and serve as record custodian for visits supervised.
Assist with initial and ongoing training for team members, utilizing a team approach in skill building for work with at-risk clients.
Assist with individual staffings that address case reviews with the supervisor.
Report incidents and accidents within required timeframes to keep with organization policy and procedures.
Assist with special events/projects that enhance the operations of the visitation center.
Overseeing the daily maintenance of vehicles in the fleet.
Conducting vehicle inspections to ensure roadworthiness.
Assigning vehicle repair and maintenance duties.
Monitoring driver qualifications and training.
Keeping and transmitting complete and accurate records for each vehicle in the fleet, and for cargo transported.
Other duties as assigned.