Transportation Support Coordinator

cargill • Wichita, KS

2d • Hybrid

About The Position

Cargill is committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. Sitting at the heart of the supply chain, we partner with farmers and customers to source, make and deliver products that are vital for living. Our 155,000 team members innovate with purpose, providing customers with life’s essentials so businesses can grow, communities prosper, and consumers live well. With over 160 years of experience as a family company, we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thing—today and for generations to come.Job Purpose and ImpactThe Transportation Support Coordinator proactively monitors and communicates delivery status of shipments to sales, customers, carriers, and other stakeholders. You will also be responsible for collecting and organizing data for company reporting, including metrics and service failures for management analysis.Key Accountabilities Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders. Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes. Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier. Compile documentation of service incidents to be presented to the management for resolution Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. Other duties as assigned

Requirements

• High school diploma, secondary education level or equivalent
• Confirmed ability to be a team player and perform in a fast-paced environment, including sound prioritization, sense of urgency and multitasking
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated strong client and customer focus
• Minimum of two years of related work experience
• Other minimum qualifications may apply

Nice To Haves

• Bachelor's degree in Business, Supply Chain or related area.
• Minimum of two years of customer service experience

Responsibilities

• Field inbound calls from customers, and carriers, assess information and take appropriate actions, to include providing relevant details to stakeholders.
• Monitor pick-ups and deliveries, communicate delays and reasons to sales and carriers, handle returns, diversions and order changes.
• Use defined procedures, to respond and resolve routine logistics issues to provide the best value for the customer and the carrier.
• Compile documentation of service incidents to be presented to the management for resolution
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned

Benefits

• As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED