Transportation Dispatcher - Johns Hopkins Healthcare Systems Shuttles

Towne Park Ltd. • Baltimore, MD

56d • $18

About The Position

The dispatcher orchestrates the coordination for all transportation services to the client and their guests/patients. Under the direction of the Transportation Manager, the Dispatcher has additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. The Dispatcher is not a manager; however they may handle critical issues and may be required to make judgment calls when expediency is priority. When issues are not urgent, they report information to the Transportation Manager, provide the facts of the matter and seek instruction for how to proceed.

Requirements

• High school diploma or general education degree (GED)
• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
• One to three months related experience and/or training;
• Dispatcher must understand ADA as it relates to public transportation
• Dispatcher must understand methods and techniques of dispatching commercial passenger vehicles
• Must be knowledgeable of Department of Transportation regulations
• Must be knowledgeable of state specific transportation regulations
• Must use dispatching technique with the use of two-way radio systems
• Must know how to use Maps and GPS systems
• Basic knowledge of Microsoft Excel and Word
• Ability to perform addition, subtraction, multiplication, division and percentages
• Must be able to understand 24 hour and military time systems
• Must be able to read and write in English language
• Must be able to communicate via telephone and/or radio in English
• Must be able to read, write and comprehend simple instructions, short correspondence and memos
• Must be able to effectively present information in one-on-one and small group situations to guests, clients/patients and other associates

Nice To Haves

• Customer service experience preferred

Responsibilities

• Ensures the guest/patient service experience is delivered consistently on all shifts. Understands the client's service standards and effectively integrates Towne Park's standards to complement them. Dispatches vehicles in alignment with routes and schedules to meet the needs of clients. Communicates and informs drivers of operational issues, client complaints and safety concerns.
• Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. Must be able to assist guests/patients with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts. Must effectively handle complaints and sensitive passenger inquiries. Maintains accuracy and composure while under pressure.
• Maintains a detailed schedule for providing dispatching services. Maintains accurate and complete documentation of transportation records for specific site to include complete driver's trip sheet/ vehicle log book and deadline forms. Creates complete written orders for all dispatched vehicles. Operates office equipment including two-way radios, computers and supporting word processing, spreadsheets, Tom Tom System, and database application.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees