Transportation / Customer Service Coordinator

Daniels Health•Ellenwood, GA

2d•Hybrid

About The Position

Daniels Health is seeking a dynamic and customer-focused person to join our medical waste treatment facility in Ellenwood, GA. This hybrid role combines exceptional customer service with transportation coordination to ensure our clients receive timely, efficient, and high-quality service. About Daniels Health: Weâre on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

Requirements

2+ years of experience in customer service and transportation support or dispatch.
Familiarity with route optimization and cost-saving strategies.
High School Diploma or equivalent (GED).
Ability to multitask and manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Understanding of transportation/logistics practices and procedures.

Nice To Haves

Experience with Tegos and Salesforce.
Knowledge of medical waste industry regulations and compliance.

Responsibilities

Serve as the main point of contact for hospitals, clinics, and healthcare facilities.
Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates.
Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed.
Maintain strong relationships with clients by delivering exceptional service and anticipating needs.
Route medical drivers daily and hazardous route drivers weekly.
Track and monitor driver activity.
Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation.
Analyze route efficiencies for cost optimization and process improvements.
Support Transportation Supervisor with projects and operational tasks.
Maintain and update filing, inventory, and database systems.

Benefits

401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule.
Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more.
Job Stability: As an essential healthcare service provider, weâre recession-proof and non-seasonal.
Permanent Role: Full-time, Monday - Friday.
Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare.

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