Transportation Coordinator

GEODIS

25d

About The Position

The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email Refers service or billing issues to designated departments for investigation Processes and inputs customer orders and receipts within the TMS, Mercury Gate Generates all related paperwork and necessary information required for customer orders. Tracks/traces orders using TMS and Online Tracking Websites Communicates any discrepancies found during track/trace to account owner Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing Maintains current and accurate procedure material which details the processing requirements for each account Prepares reports concerning customer services activities Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities. Other duties as required and assigned

Requirements

High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
Experience in customer service position preferred
PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
Ability to communicate professionally with internal and external stakeholders
Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to prioritize and meet expected deadlines

Responsibilities

Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
Refers service or billing issues to designated departments for investigation
Processes and inputs customer orders and receipts within the TMS, Mercury Gate
Generates all related paperwork and necessary information required for customer orders.
Tracks/traces orders using TMS and Online Tracking Websites
Communicates any discrepancies found during track/trace to account owner
Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
Maintains current and accurate procedure material which details the processing requirements for each account
Prepares reports concerning customer services activities
Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
Other duties as required and assigned

Benefits

Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
Access wages early with the Rain financial wellness app
Health, dental, and vision insurance after 30 days of employment
401k match
Paid maternity and parental leave
Access to career development, employee resource groups, and mentorship programs
Employee discounts
Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
Free financial wellness programs
Daycare discount program
Opportunities to volunteer and give back to your community.
+ more!