Transportation Coordinator - Jonesboro, AR

Watco Companies, Inc.•Jonesboro, AR

29d

About The Position

Keep the world's supply chain moving. That's what the Watco team does every day at our short line railroads, switching sites, terminals, ports, and logistics hubs. Whether you're at one of these locations or in a support-services role, there's one thread that ties everyone together. We're all on the same team. One Watco. Here's what you can expect from Watco: Outstanding culture recognized by Forbes and Newsweek Competitive compensation and benefits Paid on-the-job training with peer trainers Leadership and development programs offered through Watco University Career advancement opportunities This position will have competitive salary with commission opportunities. Watch this video and learn more about our Transportation Coordinators HERE! The Transportation Coordinator (TC) plays a crucial role in the overall day-to-day freight management of shipments and/or assigned shipping accounts, while delivering cost effective solutions that keep the long-term interest of the customer as our priority. It is essential for the TC to work well individually and in a team environment; effectively solicit carriers to haul shipments, establish carrier & customer relationships, and solicit customers for transportation opportunities. This position also plays a critical role in providing quality service to customers, encouraging team morale and performance, while maintaining a positive culture within the branch.

Requirements

Minimum of High School Diploma or GED, college degree preferred
Transportation or supply chain related experience preferred
Apply knowledge of organization, communication, conflict resolution, and time management skills
Use basic computer skills - Microsoft Excel, Word, PowerPoint, 10 Key, and Data Entry
Ability to work with others and be a positive influence on co-workers
Utilize professional phone and email communication skills
Ability to multi-task with frequent interruptions
Effective customer service skills and the ability to service both internal and external customers
Ability to provide oral and written reports, business correspondence, and effective presentation of information to customers, team members, and managers
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Registry Monitoring Insurance Services (RMIS) skills recommended
Transportation Management System (TMS) skills recommended

Responsibilities

Broker transportation shipments and securing carrier capacity
Trace & trace customer shipments
Provide customer support to meet their needs and address issue
Conduct spot pricing, rate negotiations to meet margin requirements, and ensure maximum profitability, and handle related concerns
Meet all customer compliance requirements including but not limited to level of service, lane compliance, and communication timeframe
Book loads with Registry Monitoring Insurance Service carrier compliance
Engage in customer and carrier communication to sustain customer and carrier growth
Develop and manage a network of outside safe and reliable carriers to move freight in the most profitable manner to ensure customer satisfaction and adequate service levels
Help with financial procedures and operating metrics (detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
Meet or exceed Watco and customer targeted financial objectives
Meet or exceed required margin and revenue goals for the assigned branch