Transportation Coordinator

Eastern Plumas Health Care•Portola, CA

1d•$23 - $25

About The Position

The Transportation Coordinator is responsible for the coordination, scheduling, dispatching, documentation, and billing of patient transportation services. This position serves as the operational lead of the Transportation Department and ensures safe, efficient, and compliant transport services in support of Hospital, Clinics, and Skilled Nursing Facilities. The Transportation Coordinator also serves as a backup driver and must meet all qualifications, training, and compliance standards required of Transportation Drivers.

Requirements

High school diploma or equivalent required.
Must meet all Transportation Driver qualification requirements, including driver screening, DMV Pull Notice enrollment, and required training.
Strong organizational and multitasking skills.
Proficiency with electronic scheduling, documentation, and billing systems.
Working knowledge of HIPAA and patient confidentiality requirements.
Effective verbal and written communication skills.
Ability to prioritize tasks and manage competing demands independently.
Customer service orientation with sensitivity to patient needs.
Physical requirements include prolonged sitting, standing, walking, bending, and occasional lifting or assisting patients as needed.

Nice To Haves

Prior experience in dispatching, scheduling, transportation coordination, or healthcare operations preferred.
Experience with NEMT/NMT services and/or healthcare billing preferred.
CPR and First Aid certification required or ability to obtain within designated timeframe.

Responsibilities

Coordinate and dispatch transportation services in alignment with organizational priorities, including SNF and Senior Life Solutions programs.
Optimize daily routes and schedules to ensure timeliness, efficiency, and continuity of care.
Serve as the primary liaison between Transportation and internal departments, communicating schedule updates, delays, and operational impacts.
Accurately document transportation services in approved electronic systems.
Verify eligibility, authorizations, and required documentation prior to billing submission.
Coordinate billing submission to Partnership HealthPlan and other payers in compliance with contractual and regulatory standards.
Maintain accurate transportation logs, trip records, and documentation to ensure audit readiness.
Coordinate and oversee routine and preventative vehicle maintenance scheduling.
Arrange vehicle servicing with approved vendors (e.g., tire services, inspections, mechanical repair) and transport vehicles to service appointments as needed.
Track mileage, inspection intervals, maintenance records, and compliance documentation.
Ensure completion and documentation of required vehicle safety inspections.
Maintain fleet cleanliness standards, including routine exterior washing, interior cleaning and sanitization, removal of debris, and ensuring vehicles are presentable and patient-ready at all times.
Establish and monitor cleaning schedules (daily, weekly, and as needed) to support infection prevention and professional appearance standards.
Provide transportation services as needed to maintain operational continuity.
Conduct and document required pre-trip and post-trip vehicle inspections.
Safely assist patients with boarding, mobility devices, and securement in accordance with training and safety standards.
Report incidents, accidents, mechanical concerns, or patient events immediately in accordance with organizational policy.
Ensure departmental compliance with DHCS and Medi-Cal managed care transportation requirements.
Maintain HIPAA compliance and patient confidentiality at all times.
Participate in quality improvement and risk management activities.
Perform other duties as assigned in support of departmental and organizational operations.