Transportation Coordinator

GEODIS Career • Reno, NV

17h

About The Position

Transportation Coordinator The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner. Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Your role on the team: Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email Refers service or billing issues to designated departments for investigation Processes and inputs customer orders and receipts within the TMS, Mercury Gate Generates all related paperwork and necessary information required for customer orders. Tracks/traces orders using TMS and Online Tracking Websites Communicates any discrepancies found during track/trace to account owner Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing Maintains current and accurate procedure material which details the processing requirements for each account Prepares reports concerning customer services activities Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities. Other duties as required and assigned What you need: (requirements) : High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred Minimum 6 months related experience and/or training; or an equivalent combination of education and experience Experience in customer service position preferred PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365 Ability to communicate professionally with internal and external stakeholders Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to prioritize and meet expected deadlines What you gain from joining our team: Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment! Access wages early with the Rain financial wellness app Health, dental, and vision insurance after 30 days of employment 401k match Paid maternity and parental leave Access to career development, employee resource groups, and mentorship programs Employee discounts Access to employee perks like fitness class discounts and free access to a relaxation and meditation app Free financial wellness programs Daycare discount program Opportunities to volunteer and give back to your community. + more! Join our Team! Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview. OR Text DELIVER to 88300 to Apply1

Requirements

• High school diploma or GED (General Education Diploma) equivalency; Associates degree preferred
• Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
• Experience in customer service position preferred
• PC literate to include Microsoft Office products such as Word, Excel, Outlook & Office 365
• Ability to communicate professionally with internal and external stakeholders
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
• Ability to solve problems using analytical, practical, & critical thinking skills dealing with a variety of concrete variables
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to prioritize and meet expected deadlines

Nice To Haves

• Associates degree preferred
• Experience in customer service position preferred

Responsibilities

• Maintains a good working relationship with customers by responding to & filtering inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone or email
• Refers service or billing issues to designated departments for investigation
• Processes and inputs customer orders and receipts within the TMS, Mercury Gate
• Generates all related paperwork and necessary information required for customer orders.
• Tracks/traces orders using TMS and Online Tracking Websites
• Communicates any discrepancies found during track/trace to account owner
• Performs clerical work as required, including: answering phone calls, operating various office machines and computers, sorting, & filing
• Maintains current and accurate procedure material which details the processing requirements for each account
• Prepares reports concerning customer services activities
• Notifies management of all requested changes from the customer/vendor regarding shipping, handling, or administrative characteristics
• Works overtime as needed based on Customer requirements or departmental needs to support Customer peaks and/or end of month, quarter, or year activities.
• Other duties as required and assigned

Benefits

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED