Transportation Coordinator / Customer Service Associate - TC 25-34399

NavitsPartners • Springdale, AR

10d • $21 - $21 • Onsite

About The Position

We are seeking a Transportation Coordinator / Customer Service Associate (CSA) to support supply chain and logistics operations for a large organization in Springdale, Arkansas . This role serves as the primary liaison between internal supply chain teams, external customers, carriers, and sales partners to ensure timely and accurate product delivery. This position will act as a floating/fill-in role , covering various shifts including early mornings, nights, and occasional weekends as business needs require.

Requirements

• Bachelor’s degree preferred
• Equivalent work experience in transportation or logistics accepted
• 1–3 years of relevant business, logistics, or transportation experience
• Proficiency with Microsoft Office applications
• Strong written, verbal, and interpersonal communication skills
• Ability to manage high email volume (300+ per day)
• Conflict resolution and negotiation skills
• Strong problem-solving and multitasking abilities
• Positive attitude and customer-focused mindset

Responsibilities

• Serve as the primary point of contact between internal supply chain teams and external customers
• Analyze high volumes of incoming emails and provide timely issue resolution
• Manage customer relationships by understanding organizational processes, product needs, and procedures
• Partner closely with sales teams to deliver high-level customer service
• Utilize multiple dispatch systems (e.g., TES, LME, FourKites, OTR) and external scheduling systems (Retailix, Retail Link, UNFI, One Network, etc.)
• Maintain knowledge of internal policies, procedures, and software systems
• Maintain understanding of customer organizational structures and operational requirements
• Identify cost-effective and creative solutions to resolve delivery and logistics challenges
• Proactively address issues that may negatively impact delivery performance or customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level