Transportation Assistant

The SPAN Center: Capital Area Agency on Aging • Richmond, VA

2d • $17 - $18

About The Position

Part-time position receiving telephone calls from customers seeking information on accessing door-to-door/curb-to-curb transportation opportunities through the transportation programs coordinated by The SPAN Center. Supervision: Performs work under the direct supervision of the Mobility & Transportation Manager. Participates in team activities.

Requirements

• Knowledge of human service transportation, scheduling and experience in call centers.
• Practical understanding of the importance of transportation to support other services.
• Ability to coordinate and collaborate with other staff and representatives from other agencies and organizations.
• Experience with utilizing the services of volunteers and Service Providers.
• Possess an ability to handle multiple tasks accurately and effectively.
• Education in a field related to business, gerontology or human services.
• Progressive experience in transportation and related service delivery for seniors, persons with disabilities and caregivers is required.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of sitting behind a vehicle for travel time within our planning district.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Accept and answer telephone calls from potential passengers in a consistent manner during The SPAN Center core business hours of 8:30 a.m. to 5:00 p.m.
• Collect and document all necessary information from callers to correctly schedule transportation requests.
• Complete entry of client information onto in-house transportation request documents, to include negotiating requested times with callers when necessary and appropriate, given provider availability.
• Provide feedback to callers by way of follow-up calls as a standard procedure to confirm appointment dates, pick-up times and fees, if any, for transportation arranged by The SPAN Center.
• Provide transportation request information in a timely manner to The SPAN Center Transportation Coordinator.
• Communicate changes in ride-requests and/or cancellations in a timely manner with The SPAN Center Transportation Coordinator.
• Consistently maintain accurate record keeping and appropriate filing system.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed