Transport Invoice Specialist

Emory Healthcare•Tucker, GA

2d•Onsite

About The Position

The Transport Invoice Specialist is responsible for the end-to-end management of patient transport invoices across all transport modalities, ensuring financial accuracy, regulatory compliance, and timely reconciliation. This role serves as a financial support partner to the Acute Care Transport Coordination team by managing invoice validation, reconciliation, and reporting processes related to patient transport services. In addition to financial responsibilities, the Transport Invoice Specialist may provide administrative or operational support to the transport coordination team during periods of high operational demand, staffing gaps, or emergency situations to ensure continuity of operations.

Requirements

Associate’s degree in healthcare, business administration, or a related field required.
Minimum of five (5) years of experience in one or more of the following areas: Prehospital healthcare
Emergency Medical Services (EMS)
Patient transport operations
Emergency communications
Public safety operations
Valid state driver’s license required.
Proficiency with Microsoft Outlook for professional communication and coordination.
Strong working knowledge of Microsoft Excel for data tracking, reconciliation, and reporting.
Proficiency with Microsoft Word for documentation and report preparation.
Strong attention to detail with the ability to verify financial and operational information.
Ability to manage multiple tasks and prioritize responsibilities effectively.

Nice To Haves

Bachelor’s degree in healthcare, business administration, or a related field preferred.
Ten (10) years of experience in areas such as: Medical billing or healthcare invoicing
Revenue cycle operations
Patient transport coordination
Healthcare logistics
Emergency Medical Technician (EMT) or Paramedic certification preferred.
Familiarity with dispatch, scheduling, and transport management systems.
Strong analytical and critical thinking skills, including the ability to identify discrepancies and financial irregularities.
Ability to quickly learn and navigate healthcare operational and financial systems.
Ability to support operational teams in dynamic or high-pressure environments.

Responsibilities

Receive, log, and track patient transport invoices across all transport modalities.
Validate invoice details to ensure accuracy and alignment with services rendered.
Ensure invoices comply with contractual agreements, memorandums of understanding (MOUs), and organizational policies.
Reconcile billing discrepancies with vendors and resolve invoice-related issues.
Maintain documentation to support financial validation, regulatory compliance, and audit readiness.
Prepare routine and ad-hoc financial reports related to transport operations and expenditures.
Identify trends related to invoice errors, delays, cost drivers, and vendor performance concerns.
Ensure transport-related financial processes comply with local, state, and federal regulations as well as organizational protocols.
Participate in continuous quality improvement (CQI) initiatives to enhance the efficiency and safety of transport services.
Support process improvement efforts related to financial controls and transport operations.
Assist with standardizing invoice workflows, documentation templates, and tracking tools.
Support leadership with data collection and analysis for vendor evaluations and contract discussions.
Provide administrative or operational support to Transport Coordinators during high call volume periods, staffing shortages, inclement weather, or emergency operations.
Assist with emergency preparedness and surge operations, including inclement weather or high-acuity events.
Provide documentation support, financial oversight, and limited coordination assistance during emergency operations when needed.
Perform other duties as assigned.