Invoice Support Account Specialist 1
About The Position
As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues. Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team’s email inbox. Image all documentation into the Company’s imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed. For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience. Working with Southeastern Freight Lines is more than just a job — it becomes a part of who you are. Family founded in Columbia, South Carolina in 1950, Southeastern Freight Lines is a privately held, industry leading provider of LTL (Less Than Truckload) services throughout the Southeast. Our expertise of combining quality service and award-winning logistics has led to the growth of Southeastern generating over 1.7 billion in annual revenue, with over 10 million shipments per year. This would not be possible without our esteemed team of over 8,800 professionals — the true backbone of our company. At Southeastern, we are doing much more than providing shipping services. We are pioneering a new generation of logistics professionals, cherishing wisdom from the generation that brought us success, giving back to our communities, and living our culture. We prioritize serving others first, valuing each other completely, and always doing the right thing. Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- High School Diploma or GED
Nice To Haves
- Previous data entry and customer service experience
Responsibilities
- Managing and resolving incoming phone calls and emails from the Company’s customers, which may arise from requests, disputes or complaints
- Working to resolve customer issues
- Handle incoming calls to resolution
- Document and forward calls needing additional support to the appropriate associate
- Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues
- Manage personal SEFL email inbox and the Invoice Support team’s email inbox
- Image all documentation into the Company’s imaging system
- Correspond with collection agencies via email
- Send documentation to customers upon request
- Interact with the Credit and Collections teams on a daily basis
- Interact with the Traffic Department and Service Centers as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
