Transport Coordinator

The Hospital Authority of Miller County•Colquitt, GA

About The Position

JOB SUMMARY: The Transport Coordinator will facilitate emergency and non-emergency transfers for patients entering and within the HAMC system. The Transport Coordinator will play a lead role in the establishment and maintenance NET service, including regulatory, billing, compliance, securing and training of transport staff. The coordinator will be expected to achieve operating results through strategic thinking, build relationships, develop people and motivate teams while ensuring cost effective, quality, customer directed care and services to the patients and customers of Miller County Hospital. The coordinator develops an effective plan for delivery of care within the assigned area of responsibility and will facilitate healthcare expansion through grant development. Responds to patient and family concerns or complaints with sensitivity and compassion and in a timely fashion. Conducts monthly meetings with the transport staff to address equipment, scheduling, goals and objectives and any staff concerns. Promotes level of professionalism in the department. Promotes empowerment of the staff by utilizing collaborative approaches and encouraging new ideas. Creates and maintains a supportive working environment for all staff. Educates staff in new and existing department procedures and systems. Participates as a member of healthcare with various interdisciplinary committees to improve patient care and meet patient needs. GENERAL REQUIREMENTS: Performs all job responsibilities in alignment with the mission and vision of the organization. Performs other duties as required and completes all job functions as per departmental policies and procedures. Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs). Attend staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Wears protective clothing and equipment as appropriate. GENERAL SKILLS: Ability to communicate in English, both verbally and in writing. Additional languages preferred. Strong written and verbal skills. Basic Computer Skills WORKING CONDITIONS: General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another or different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtime. PHYSICAL REQUIRMENTS & DEMANDS: Have near normal hearing: Hear alarms/telephone/normal speaking voice. Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors. Have good manual dexterity. Have good eye-hand foot coordination. Ability to perform repetitive tasks/motion. Continuously within shift (67-100%): Standing, Walking. Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance. Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder. MISSION STATEMENT: QUALITY HEALTHCARE: In our continuing effort to enhance the quality of life for the communities we serve, the Hospital Authority of Miller County is committed to the delivery of superior, safe, cost-effective healthcare through the provisions of education prevention, diagnosis and treatment. JOB SPECIFIC COMPETENCIES: Works to coordinate scheduling of ambulance and non-emergent transportation for our patients/residents. Works to improve care delivery, outcomes, and patient throughput, and to ensure patient safety in areas of responsibility through quality assurance and performance improvement activities. Works with leadership team to improve care delivery, outcomes, and to ensure patient safety across the organization. Responsible for managing, directing, and supervising staff in area of responsibility. Responsible for recruiting, training and retaining staff as well as for staff development. Develops or participates in development of policies and procedures that will guide care delivery and ensure culture of patient and family centered care. Implements and promotes the use of technology as an effective tool to improve operations and communications. Reviews policies as needed to ensure accuracy and applicability. Monitors for high quality and compassionate care through chart review, professional discussion, and patient rounding. Addresses areas of improvement immediately and recognizes high performing team members. Ensures adequate coverage for NET team to meet expected staffing metrics and achieve the standard of care expected. Safely transport patients to fill staffing gaps as needed. Safely pick up patients and transport them to their medical appointments, waiting as needed until the appointment is completed before returning them to their home. Monitor patient condition during transit and respond appropriately to emergencies. Maintain a clean and safe vehicle by making daily inspections, ensuring it is properly equipped with necessary medical supplies and accessibility features, following all traffic laws and regulations. Help patients enter and exit the vehicle, including those using wheelchairs or walkers, securely fastening mobility aids within the vehicle. Maintain clear communication with patients, caregivers, and dispatchers, documenting trip details including pick-up and drop-off times, patient information, and any special needs. Conduct pre-trip inspections, report and vehicle issues and adhere to all safety protocols to ensure passenger safety. Cleaning the vehicle, inside and out, is required. PROFESSIONAL REQUIREMENTS: Follows Code of Conduct policy. Adheres to dress code; appearance is neat and clean. Completes annual educational requirements. Maintains regulatory requirements. Maintains patient confidentiality at all times. Reports to work on time and as scheduled; completes work within designated time. Wears identification when on duty; use computerized time clock system correctly. Completes in-services and returns in a timely fashion. Attends annual review and/or skills fair and department in-services, as scheduled. Attempts to end conversations and other interactions in a positive manner, leaves others with a good impression of the Hospital Authority of Miller County and its employees. Complies with all organizational policies regarding ethical business practices. Communicates the mission statement of the organization. GUEST RELATIONS STANDARDS: (All guest relation violations are subject to disciplinary action up to and including termination): Always treat others in a friendly, helpful manner. Refers co-workers to proper sources when unable to provide an answer. Interact with others in a professional and friendly manner. Takes interest in others and always gives full cooperation to fellow workers. Always maintains an open line of communication with other departments. Thoroughly familiar with the hospital and the services it offers. OTHER: Responsibility to Report: It is the responsibility of every employee of HAMC to comply with federal, state and local laws and regulations, as well as HAMC Policies and Procedures. Every employee is held accountable to participate in, complying with and reporting concerns to his or her supervisor or the Compliance Officer if illegal or unethical behavior is suspected. As an employee of HAMC, you have been granted user access to applicable ePHI systems based on your position. This user or role-based access is intended to give you the minimum necessary access to perform your job function(s) only and should be used only as applicable. OTHER DUITIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

High school graduate or equivalent
Valid driver’s license required
Ability to communicate in English, both verbally and in writing.
Strong written and verbal skills.
Basic Computer Skills
Have near normal hearing: Hear alarms/telephone/normal speaking voice.
Have near normal vision: Clarity of vision (both near and far), ability to distinguish colors.
Have good manual dexterity.
Have good eye-hand foot coordination.
Ability to perform repetitive tasks/motion.
Continuously within shift (67-100%): Standing, Walking.
Frequently within shift (34-66%): Bending/Stooping, Pushing/Pulling, Lift/carry up to 20lbs, Lift/carry greater than 20 lbs. with assistance.
Occasionally within shift (1-33%): Sitting, Climbing, Twist at waist, Lift/Carry greater than 50 lbs. with assistance, Reaching above shoulder.
Follows Code of Conduct policy.
Adheres to dress code; appearance is neat and clean.
Completes annual educational requirements.
Maintains regulatory requirements.
Maintains patient confidentiality at all times.
Reports to work on time and as scheduled; completes work within designated time.
Wears identification when on duty; use computerized time clock system correctly.
Completes in-services and returns in a timely fashion.
Attends annual review and/or skills fair and department in-services, as scheduled.
Attempts to end conversations and other interactions in a positive manner, leaves others with a good impression of the Hospital Authority of Miller County and its employees.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission statement of the organization.
Always treat others in a friendly, helpful manner.
Refers co-workers to proper sources when unable to provide an answer.
Interacts with others in a professional and friendly manner.
Takes interest in others and always gives full cooperation to fellow workers.
Always maintains an open line of communication with other departments.
Thoroughly familiar with the hospital and the services it offers.

Nice To Haves

Three to five years’ experience in integrated health care setting preferred
Current GA nurse, paramedic or EMT license preferred
Active American Heart Association BLS certification within 30 days of hire.
Additional languages preferred.
Licensed nurse, paramedic or EMT
Three to five years’ experience in integrated health care setting
Current GA nurse, paramedic or EMT license
Current BCLS certification, ACLS and PALS certification, if appropriate

Responsibilities

Facilitate emergency and non-emergency transfers for patients entering and within the HAMC system.
Play a lead role in the establishment and maintenance NET service, including regulatory, billing, compliance, securing and training of transport staff.
Achieve operating results through strategic thinking, build relationships, develop people and motivate teams while ensuring cost effective, quality, customer directed care and services to the patients and customers of Miller County Hospital.
Develop an effective plan for delivery of care within the assigned area of responsibility and will facilitate healthcare expansion through grant development.
Respond to patient and family concerns or complaints with sensitivity and compassion and in a timely fashion.
Conduct monthly meetings with the transport staff to address equipment, scheduling, goals and objectives and any staff concerns.
Promote level of professionalism in the department.
Promote empowerment of the staff by utilizing collaborative approaches and encouraging new ideas.
Create and maintain a supportive working environment for all staff.
Educate staff in new and existing department procedures and systems.
Participate as a member of healthcare with various interdisciplinary committees to improve patient care and meet patient needs.
Coordinate scheduling of ambulance and non-emergent transportation for our patients/residents.
Improve care delivery, outcomes, and patient throughput, and to ensure patient safety in areas of responsibility through quality assurance and performance improvement activities.
Work with leadership team to improve care delivery, outcomes, and to ensure patient safety across the organization.
Manage, direct, and supervise staff in area of responsibility.
Recruit, train and retain staff as well as for staff development.
Develop or participate in development of policies and procedures that will guide care delivery and ensure culture of patient and family centered care.
Implement and promote the use of technology as an effective tool to improve operations and communications.
Review policies as needed to ensure accuracy and applicability.
Monitor for high quality and compassionate care through chart review, professional discussion, and patient rounding. Addresses areas of improvement immediately and recognizes high performing team members.
Ensure adequate coverage for NET team to meet expected staffing metrics and achieve the standard of care expected.
Safely transport patients to fill staffing gaps as needed.
Safely pick up patients and transport them to their medical appointments, waiting as needed until the appointment is completed before returning them to their home.
Monitor patient condition during transit and respond appropriately to emergencies.
Maintain a clean and safe vehicle by making daily inspections, ensuring it is properly equipped with necessary medical supplies and accessibility features, following all traffic laws and regulations.
Help patients enter and exit the vehicle, including those using wheelchairs or walkers, securely fastening mobility aids within the vehicle.
Maintain clear communication with patients, caregivers, and dispatchers, documenting trip details including pick-up and drop-off times, patient information, and any special needs.
Conduct pre-trip inspections, report and vehicle issues and adhere to all safety protocols to ensure passenger safety.
Clean the vehicle, inside and out.