Transplant Assistant - Kidney - Frost Street - Full-Time - Day Shift

Sharp HealthCare•San Diego, CA

8d•$26 - $37

About The Position

The Transplant Assistant assists the transplant team in patient care and assumes a leadership role to ensure the provision of quality transplant services and treatment. This position is responsible for assisting patients and Transplant Specialists in the pre and post-transplant process, including coordination of patient testing and scheduling, reviewing clinical correspondence, transplant database entry, and maintenance of the medical record for compliance and regulatory requirements. This position also provides administrative, clerical, and receptionist services for the department.

Requirements

H.S. Diploma or Equivalent
1 Year in a clerical capacity in an outpatient healthcare setting.
Proven successful customer service experience.
AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
Proven competence in the performance of basic office functions (answering incoming calls, filing, copying, faxing, word processing, etc).

Nice To Haves

Prior clinical experience and/or transplant experience.
Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants -PREFERRED
Bilingual English/Spanish preferred.

Responsibilities

Clinical responsibilities
Vital signs and rooming of clinic patients.
Retrieving and recording labs and medical records for chart preparation.
Triage of patient phone calls and general assistance to Transplant Specialists.
Confidentiality
Maintains confidentiality in regards to records, files, conversations, or other sources of confidential information.
Department improvement
Participates in organizational performance improvement initiatives as a team member and one knowledgeable in data definitions, inclusion/exclusion criteria, data submission frequency, etc.
Medical records management
Maintains organized medical records to ensure efficient retrieval of documents.
Preparation of correspondence, meeting minutes, and other documents and ensuring their accuracy.
Preparation of regulatory correspondence and bulk mailings within designated time frames.
Completes department specific forms/record/data management per guidelines.
Completes data entry per regulatory and department standards.
Meeting management
Schedules meetings, prepares the necessary agendas and materials, and takes minutes.
Patient scheduling and evaluation
Assists Transplant Specialists in pre- and post-transplant evaluations by verifying patient demographics, compiling educational material, and chart preparation.
Scheduling of studies and consults, retrieval of studies and other pertinent documentation, tracking of required updates, organizing information, and transplant database maintenance through data entry and management.
Confirms evaluation and re-evaluation appointments in advance.
Communicates and collaborates with peers, co-workers, physicians, referral sources, transplant leadership, and collaborating departments to organize, prioritize, and coordinate completion of work by established deadlines.
Responds to changes in priorities and interruptions by reassessing priorities and communicating any changes in deadlines or outcomes.
Triage of patient phone calls and general assistance to Transplant Specialists.
Arranges transportation, accommodations, or other special services as needed.
Follow up with patients with outstanding evaluation components to facilitate completion of work-up.
Perform general clerical duties
Perform clerical duties such as assisting in answering phones, duplication and collation of written materials, assembly of booklets/reports, and chart retrieval.
Maintains department calendar.
Referral management
Admits patients into tracking databases at the time of initial referral and updates patient status as necessary.
Contacts all patients within specified timeframes upon receipt of referral.
Assigns patient to the appropriate Transplant Specialist.
Assembles medical record by requesting all necessary referral documentation, insurance information, evaluations, diagnostic studies, consults, and other reports to complete the medical record.