Transitional Living Support & Case Manager

The Spring Shelter•Sand Springs, OK

15h•Onsite

About The Position

The Spring is a faith-based nonprofit serving those who have experienced domestic violence, sexual violence, and human trafficking and are searching for safety, advocacy, and restoration. This position provides day-to-day administrative support for the residents of the Transitional Living programs. It also provides trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking. Responsibilities include conducting intakes, creating individualized service and safety plans, assisting with applications for essential services, and offering ongoing emotional support and crisis intervention.

Requirements

High School Diploma or equivalent
Must be able to sign the Spring's Statement of Faith
Valid Driver's license
Able to successfully handle multiple demands and perform effectively
Knowledge of domestic violence, sexual assault, trafficking and stalking dynamics
Understanding of trauma-informed care principles
Familiarity with social service systems, including housing, healthcare, employment resources and addition services
Knowledge of victim rights, protective orders and related legal processes
Knowledge of community resources and referral networks
Ability to build trust and rapport with survivors of trauma
Ability to remain calm and supportive during crises
Ability to adapt to changing client needs and update service/safety plans accordingly
Commitment to maintaining client confidentiality and ethical standards
Willing and able to work both independently and as a team member
Strong communications skills (verbal, written and active listening)
Computer experience required
Proficiency with Microsoft Office Suite
Maintain boundaries, both professional and personal

Nice To Haves

Associate or bachelor's degree in psychology, counseling, social work or related field preferred
One year administrative experience preferred
One year experience in social services preferred
Experience in domestic violence or sexual assault field, volunteer or related experience is suggested
Familiarity with Oklahoma laws and systems impacting survivors

Responsibilities

Responsible for handling front desk duties including answering phones, welcoming clients, community partners and guests to The Ridge
Assist in ensuring basic needs of the residents are being met
Ensure community spaces are stocked for residents and guests/groups usage
Coordinate and provide transportation for guests to approved places which may include job interviews, medical appointments, school, etc.
Clean and prepare cabins for new residents
Ensure all cabins meet the cleanliness and safety standards through weekly cabin checks
Provide trauma-informed case management to survivors of domestic violence, sexual assault, stalking, and human trafficking
Offer emotional support and empowerment-based advocacy
Complete new intakes and program terminations according to policy and procedures
Assist residents with applications and paperwork, including employment, housing, healthcare, victim compensation, protective orders, addiction services, social services, and legal filings
Conduct comprehensive intakes and needs assessments to create individualized service and safety plans
Offer to meet with residents at least weekly to review and update service goals and safety plans
Facilitate support and educational groups for residents (must be available for after-hours groups)
Provide information, referrals, and warm hand-offs to community partners and social service agencies
Collaborate with law enforcement, legal advocates, healthcare providers, and other professionals to support holistic care
Advocate on behalf of clients to reduce barriers and increase access to services
Maintain accurate, timely, and confidential case notes and service records
In collaboration with Transitional Living Coordinator collect and track rent
Assist with adult and children's activities
Assist with on-call duties of Transitional Living