Transitional Care Coordinator

CVS Health • Rathdrum, ID

1d • $17 - $31 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Transitional Care Coordinator Location: Remote Role Description: We take a team-based approach to providing outstanding patient care, and Transitional Care Coordinators are an integral part of that team. In this role, you will help track patients across hospital and post-acute settings and ensure they reconnect with primary care. You will manage multiple responsibilities, including outbound phone calls to facilities and patients, handling medical records, and scheduling post-discharge appointments. Flexibility is key, as you may be asked to cover additional responsibilities as needed. This is a remote work position.

Requirements

• High school diploma
• Typically less than 1 year of relevant experience
• Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
• Experience in a customer service setting (healthcare experience preferred but not required)
• Professional phone etiquette
• High level of integrity
• Proficient PC skills

Nice To Haves

• College degree
• Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve

Responsibilities

• Manage inbound notifications related to transitional care events from payers, vendors, facilities, and other sources
• Conduct outreach to inpatient and post-acute facilities to obtain admission and discharge dates, as well as discharge plans
• Request and obtain medical records, route documents to clinical staff for review, and upload documents into the electronic medical record platform
• Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
• Coordinate with care teams, facilities, payers, and community-based organizations to ensure patients’ transitional care needs are met
• Perform other duties as assigned

Benefits

• Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED