Transitional Age Services Program Manager (0923) - Family and Children's Services - Human Services Agency (162504)

City and County of San Francisco•San Francisco, CA

8h•Hybrid

About The Position

This is a Position-Based Test conducted in accordance with CSC Rule 111A . Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ . Application Opening: Monday, February 9, 2026 Application Deadline: The final day to apply is Monday, February 23, 2026 Work Arrangement: Hybrid Salary Range: $146,718 to $187,252 ( Manager II - 0923 ) Please note that expected Cost of Living Adjustments (COLAs) will take effect as follows: Effective June 30, 2026 - 2% increase Effective January 2, 2027 - 2% increase Effective June 30, 2027 - 2.5% The Family & Children's Services (FCS) Division within the Human Services Agency seeks well qualified candidates for the position of Transitional Age Services Program Manager (Manager II - 0923) . Human Services Agency (HSA) At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial Equity As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive - no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action. Job Description The Program Manager (0923) for FCS will be responsible for managing a unit of Social Work Specialists and Program Support Analysts in Transitional Age Services. This manager will need to attend regular meetings that may be held out-of-state, over the weekend, and/or during non-traditional work hours.

Requirements

Education: Possession of a baccalaureate degree from an accredited college or university.
Experience: Four (4) years of full-time professional experience in a public agency, non-profit organization, or private sector, either providing direct client services in child welfare or performing professional duties involving contract analysis, development, administration, or management within the field of child welfare.
Substitution for Education : Possession of a Master’s Degree in Social Work, OR possession of a Master's Degree from a two-year (2) counseling program from an accredited college or university. (Qualifying Master's Degrees in counseling include Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling and Counseling Psychology that included a supervised field placement as part of the course curriculum) may substitute for one (1) year of the required experience as described above.
Substitution for Experience : Applicants may substitute up to two (2) years of the required education with additional qualifying experience. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.
Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted .

Responsibilities

Coordinates the daily workflow of the Transitional Age Services unit by providing oversight to staff and tools and resources for staff to successfully perform their tasks.
Implements team building efforts and increases morale with the team and entire office.
Supervises staff by addressing personnel issues through coaching, counseling, mentoring, and disciplining staff, when applicable, to ensure employees are held accountable and performing at acceptable levels.
Works with Human Resources, personnel, and other departments to coordinate hiring, progressive discipline, and other personnel issues.
Acts as a point-person for supervisors, analysts, or other staff to answer complex questions or when higher-level decisions need to be made.
Manages, oversees, and/or implements planning activities for the Transitional Age Services unit, such as contract development, contract management, policy development, policies and procedures, and program implementation.
Designs and implements guidelines to improve services for children and families and ensure high-quality service delivery.
Provides regular updates to the Program Director and shares key information with staff during meetings to support effective program operations.
Attends community, City, State, and Federal meetings, as needed, to share and/or gather information for the Transitional Age Services Program.
Responds to and resolves internal or external complaints, such as work-related issues between staff and supervisors or complaints from youth, families, or caregivers pertaining to the process, bias, and service provided by staff.
Regularly reviews and analyzes existing data reports for compliance and outcomes and facilitates discussions on date with staff and supervisors.
Develops measures of performance, as needed, to promote good practice and outcomes.
Partners with organizations and other units within the HSA to meet Agency goals.
Performs other duties as assigned and approved by the FCS Program Director.