Transition Specialist

XYPN

1d•$63,000 - $78,000•Remote

About The Position

As our Transition Specialist, you will serve as the operational backbone of the Sapphire onboarding process. You are responsible for ensuring all the behind-the-scenes steps required to bring a new advisor onto the platform are completed accurately, efficiently, and consistently. From paperwork preparation to tech setup and tracking systems, you will execute the core deliverables that allow the Transition Lead to focus on project ownership and advisor relationships. This role is essential to delivering a high-quality onboarding experience. By keeping systems running smoothly and tasks on track, you reduce friction, prevent delays, and ensure the transition process scales as the Sapphire program grows. You will also play a key role in identifying inefficiencies, documenting repeatable workflows, and suggesting ways to improve how onboarding happens.

Requirements

1-2+ years of experience in operations, client service, or administrative support
High attention to detail and ability to execute repeatable workflows
Comfort with tech tools and platforms (e.g., CRM, Docusign, spreadsheets, custodian systems)
Ability to follow SOPs while suggesting improvements when needed
Strong organizational and time management skills
Collaborative attitude and responsiveness in a team environment
Legally authorized to live and work in the United States without present or future need for sponsorship.

Nice To Haves

Experience in RIA operations, custodial paperwork, or financial services onboarding
Familiarity with Schwab
Familiarity with Altruist and/or Fidelity
Familiarity with Wealthbox, Orion, or other fintech platforms
Strength in documentation, SOP writing, or systematizing manual work

Responsibilities

Prepare, format, and send Docusign packets for client and advisor paperwork
Enter advisor and client data into transition & onboarding trackers, spreadsheets, and internal tools
Set up advisor tech stack components (e.g., Schwab, Orion, CRM platforms) following documented steps
Track progress across onboarding deliverables; ensure nothing falls through the cracks
Follow up with internal stakeholders on pending tasks or missing inputs
Flag delays, errors, or inconsistencies to the Transition Lead proactively
Assist with formatting client agreements after compliance approval, where applicable
Maintain SOPs and process checklists; help identify tasks that can be templatized or automated
Help transition onboarded advisors to the Client Service team by ensuring documentation and tracking are complete and accurate

Benefits

All team members at XYPN are owners! We offer a 100%- employer-funded Employee Stock Ownership Plan (ESOP).
Unlimited vacation days to maintain work-life harmony (we require that you take a minimum of 3 weeks of vacation per year)
9 paid holidays (we offer flexible holidays!)
401(k) with match; you put in 6%, and we put in 4.5%.
12 weeks paid parental leave for the birth or adoption of a child.
Health insurance w/ employer contribution.
Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
Pet insurance availability
Health Savings & Flex Spending (Health, Limited & Dependent Care) Accounts available
Employer-paid Life and AD&D insurance.
Employer-paid Long Term Disability coverage.
Up to $150/month to cover the cost of working with a financial planner, plus up to $500 toward the upfront fee.
$2000/year (prorated by start date) to put towards professional development
$250/quarter to spend on yourself specific to our core value of "Be Well Being You.”
$500 donated to a non-profit organization of your choice when you volunteer 40 hours within the calendar year.
A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years.
Subsidized employer-sponsored childcare through our internal child care program. (Subject to availability)
Various Gym discounts
Company-owned laptop computer provided (Apple Products).