Transition Manager

Cadden Community Management•Marana, AZ

just now

About The Position

Cadden Community Management is seeking a highly organized, detail-driven homeowners' associations (HOA) Transition Manager to oversee the onboarding and offboarding of homeowners' associations. This role owns the full transition lifecycle, ensuring a professional, well-documented, and seamless experience for Boards, internal teams, and stakeholders. The ideal candidate is confident using CRM and project management software (Zoho or similar), learns new systems quickly, and thrives in a fast-paced, process-driven environment.

Requirements

Experience managing projects, transitions, implementations, or onboarding/offboarding processes
Strong confidence using CRM and project management software (Zoho preferred)
Ability to quickly learn and adapt to new software systems
Exceptional organization, attention to detail, and follow-through
Strong written and verbal communication skills
Ability to manage multiple priorities and deadlines simultaneously

Nice To Haves

HOA, property management, financial services, or professional services background
Familiarity with HOA governing documents, financial statements, and compliance requirements

Responsibilities

Manage all new HOA transitions from contract execution through operational stabilization
Build and track detailed transition plans, timelines, and task assignments
Coordinate with Accounting, Community Management, Compliance, and Leadership teams
Collect, review, and validate governing documents, financials, contracts, and records
Proactively identify and resolve risks or missing information
Lead the structured offboarding of HOA clients transitioning away
Coordinate the timely transfer of association records, financials, and data
Ensure compliance with contract terms and statutory requirements
Reconcile accounts, close files, and document completion in CRM systems
Support leadership in minimizing disruption and reputational risk
Confidently use CRM and project management platforms (Zoho or equivalent)
Maintain accurate, real-time documentation of tasks, milestones, and communications
Learn and utilize HOA-specific software for association setup, configuration, and closure
Support continuous improvement of workflows, checklists, and documentation
Serve as a professional point of contact for Boards, developers, and vendors
Set expectations, communicate timelines, and provide proactive updates
Ensure smooth handoffs to Community Managers or outgoing stakeholders