Transit Service Manager MetroBus

Bi-State Development Agency of the Missouri-Illinois Metropolitan District

About The Position

The Transit Service Manager is a first-line supervisory position responsible for overseeing daily transit operations to ensure the safe, reliable, and efficient delivery of public transit services. This position supervises employees, enforces agency policies and collective bargaining agreements, monitors operational performance, investigates incidents, and coordinates with internal and external stakeholders. The position may also be assigned functional specialization while maintaining general supervisory responsibility across operations.

Requirements

Knowledge of transit operations, safety regulations, labor agreements, and customer service standards.
Ability to supervise employees, conduct investigations, and apply policies consistently.
Ability to analyze operational data and implement corrective actions.
Effective oral and written communication skills.
Ability to function in time-sensitive and emergency environments.
Proficiency with standard computer applications used for reporting and data analysis.
High School or GED required
Minimum of (6) six years of related professional experience; minimum of (2) two years of leadership experience

Nice To Haves

4 Year / Bachelors Degree preferred
Business, transportation, or related field

Responsibilities

Supervises and monitors assigned operations to ensure compliance with established operational, safety, and customer service standards.
Reviews service performance data and initiates corrective actions to address deficiencies.
Coordinates service delivery adjustments related to detours, disruptions, special events, and emergencies.
Directly supervises employees, including assigning work, monitoring performance, coaching, training, and conducting evaluations.
Administers corrective and disciplinary action consistent with agency policy and labor agreements; conducts investigatory and disciplinary hearings as required.
Monitors employee attendance and availability to support service delivery; tracks attendance data, issues required notices, conducts hearings, and coordinates with attendance management resources.
Supports initiatives to reduce unscheduled absences.
Investigates accidents, incidents, and safety-related events involving agency personnel or vehicles.
Collects evidence, conducts interviews, prepares reports, and coordinates with emergency responders and internal departments.
Ensures compliance with the Drug and Alcohol Program and safety policies.
Responds to customer complaints, commendations, and service quality issues.
Investigates customer contacts related to operator conduct, service delivery, and Americans with Disabilities Act (ADA) compliance.
Ensures corrective actions are implemented when standards are not met.
Compiles, analyzes, and interprets operational, safety, attendance, and customer service data.
Prepares clear, accurate, and timely reports for management review and external distribution.
Maintains documentation to support audits, grievances, and legal reviews.
Coordinates operational activities with Maintenance, Scheduling, Facilities, Safety, Training, Customer Service, Risk Management, Labor Relations, and external agencies.
Communicates expectations, changes, and performance outcomes clearly and professionally.
Responds to emergencies, service disruptions, and unusual operating conditions.
Operates commercial passenger vehicles or provide operational relief, when required, to ensure service continuity

Benefits

Join a company committed to making a positive impact in the community
Receive a competitive salary
Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
Earn 4 weeks of paid time off (PTO) each year
Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
Contribute to our company-sponsored 401(k) retirement plan
Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
Participate in our wellness program, which includes free health screenings
Use our Employee Assistance Program (EAP) for confidential support and resources
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
Work out anytime at one of our nine onsite gyms, available 24/7
Enjoy free MetroLink and MetroBus access
Save with discounted cell phone plans
Let us support your well-being and professional growth while making a difference!