Transit Operator

City of Galveston•Galveston, TX

12d

About The Position

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family! Job Description · Drives buses and vans to pick up passengers; collects fares; issues transfers; switches routes to meet the needs of passengers; maintains timely routes; may perform charter assignments. · Inspects vehicles prior to starting routes; reports mechanical issues; inspects vehicle after completion of assigned route. · Assists passengers on and off vehicles; ensures passengers are properly seated for transportation. · Prepares various activity reports. · Reports daily service interruptions, including weather, medical emergencies, irate passengers or mechanical issues. · Drops vehicle vaults; counts daily revenue. · May perform dispatch duties; takes appointment requests; provides information regarding transit schedules and times. · May provide work direction and training to less-experienced drivers. · Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned. · Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency. KNOWLEDGE AND SKILLS: Knowledge: · City organization, operations, policies, and procedures. · Principles and practices of customer service. · Business and personal computers, and spreadsheet software applications. Skill in: · Handling situations requiring diplomacy, fairness, firmness and sound judgment. · Providing efficient customer service. · Understanding and applying City policies and procedures. · Explaining City policies and procedures. · Operating passenger buses and vans. · Establishing and maintaining cooperative working relationships with all levels within the City. · Communicating effectively verbally and in writing. MINIMUM QUALIFICATIONS: High School diploma or equivalent; AND one year of experience operating passenger buses and vans; OR an equivalent combination of education and experience. LICENSE AND CERTIFICATION: · Possession of a valid Texas Class A or B Commercial Driver’s License with endorsement.

Requirements

City organization, operations, policies, and procedures.
Principles and practices of customer service.
Business and personal computers, and spreadsheet software applications.
Handling situations requiring diplomacy, fairness, firmness and sound judgment.
Providing efficient customer service.
Understanding and applying City policies and procedures.
Explaining City policies and procedures.
Operating passenger buses and vans.
Establishing and maintaining cooperative working relationships with all levels within the City.
Communicating effectively verbally and in writing.
High School diploma or equivalent
one year of experience operating passenger buses and vans
Possession of a valid Texas Class A or B Commercial Driver’s License with endorsement.

Responsibilities

Drives buses and vans to pick up passengers; collects fares; issues transfers; switches routes to meet the needs of passengers; maintains timely routes; may perform charter assignments.
Inspects vehicles prior to starting routes; reports mechanical issues; inspects vehicle after completion of assigned route.
Assists passengers on and off vehicles; ensures passengers are properly seated for transportation.
Prepares various activity reports.
Reports daily service interruptions, including weather, medical emergencies, irate passengers or mechanical issues.
Drops vehicle vaults; counts daily revenue.
May perform dispatch duties; takes appointment requests; provides information regarding transit schedules and times.
May provide work direction and training to less-experienced drivers.
Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.