Transit Operations Manager
About The Position
The Transit Operations Manager oversees the daily operation of Razorback Transit’s passenger transportation system to ensure safe, reliable, and efficient service to the University community. Responsibilities include supervising transit operators, monitoring route performance, coordinating schedules, ensuring compliance with university and federal transportation regulations, and assisting with service planning and staff training. This position plays a key role in maintaining customer satisfaction, operational excellence, and a positive work culture. Other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Requirements
- Must be able to pass DOT physical examination and obtain a DOT medical examiners certificate
- Associate’s degree in Operations Management or a related field from an accredited institution of higher education
- At least five (5) years of experience in transit operations, which may include buses, vans, or passenger vehicles
- At least two (2) years of supervisory or leadership experience
- Must obtain a valid Class B Commercial Driver's License (CDL) with Passenger Endorsement with air brake endorsement within three (3) months of hire
- Applicable equivalencies may be considered on the above qualifications.
- Knowledge of transit operations, safety regulations, and service delivery standards
- Knowledge of applicable DOT, FTA, and ADA requirements for public transportation
- Knowledge of dispatching, route planning, scheduling and fleet maintenance coordination.
- Ability to manage performance, resolve personnel issues, and promote a positive and safe workplace culture
- Ability to train, motivate, and evaluate staff
- Ability to communicate effectively, both orally and in writing
- Skill in leadership, decision-making and conflict resolution
Nice To Haves
- Bachelor's degree in transportation management, business administration, logistics, or a related field from an accredited institution of higher education
- Experience supervising or managing employees in a university, or public transit environment
- Experience using transit management or scheduling software
Responsibilities
- overseeing the daily operation of Razorback Transit’s passenger transportation system to ensure safe, reliable, and efficient service to the University community
- supervising transit operators
- monitoring route performance
- coordinating schedules
- ensuring compliance with university and federal transportation regulations
- assisting with service planning and staff training
- maintaining customer satisfaction
- operational excellence
- positive work culture
- Other duties as assigned
- Regular, reliable, and non-disruptive attendance is an essential job duty
- ability to create and maintain collegial, harmonious working relationships with others
Benefits
- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
