Field Operations Manager, Student Transit

Via•Phoenix, AZ

10d•$66,560 - $75,000•Onsite

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Operations Manager, Student Transit on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services. This is an in-person position in Phoenix with the expectation that you will be in the field 5 days per week

Requirements

A socially perceptive individual who understands the value of student transportation in shaping people’s education and their life trajectory
A self-starter who is comfortable taking on a high level of responsibility
A driven executor with a track record of end to end ownership of a book of business, and a history of hitting KPIs and revenue goals.
A team-focused individual that takes ownership of their work and pride in their team's success.
Experienced in project management, creating and refining operational processes, and customer service.
An outgoing and sociable leader; skilled at communicating professionally with partners, customers and driver partners from a broad range of backgrounds.
Willing to wear multiple hats and contribute on projects of all types
Fluent in English, additional languages a plus
Based in the Phoenix, AZ area and can easily commute to operation
Taking initiative and owning new projects
Comfortable with ambiguity and evolving / adapting as conditions change
Experienced in managing projects with multiple stakeholders is a plus

Nice To Haves

Multi-site management experience is a plus.
Experienced in managing (including scheduling) a team is a plus
Bachelor’s degree is a plus

Responsibilities

Ensure operational excellence and an unbelievable customer experience for the students we transport
Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
Manage communications with student’s caregivers and the school district
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Respond to driver feedback and live customer issues
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.