Transit Lead

3CDC•Cincinnati, OH

About The Position

The Cincinnati Center City Development Corporation (3CDC) is a 501(c)(3) private, non-profit corporation with a mission to strengthen the core assets of downtown by revitalizing and connecting the Central Business District and Over-the-Rhine (OTR). 3CDC’s work spans real estate development and management, civic space management and programming, and business district management, with a focus on creating a safe, clean, and thriving urban core. Join the Team That Brings Downtown to Life If you love Cincinnati—and it shows. You’re the kind of person who knows where to find the best coffee, what’s happening on Fountain Square, and how to navigate Metro’s transit system . If you’re positive, detail-oriented , and people-focused, you’ll fit right in as Transit L ead . You’ll be part of a group that takes pride in helping our city shine—one smile, one clean block, one great interaction at a time. Job Summary: The Transit Lead is a frontline leader responsible for ensuring safe, clean, and well-coordinated operations at Government Square. In addition to performing Transit Ambassador duties, this role oversees daily site activity, ensures contractual service requirements are met, and provides and reviews internal reporting to confirm compliance. The Transit Coordinator serves as a central communication point on site responsible for coordination with Cincinnati Police Department (CPD), Metro staff, Community Responders, and the Collaborative Team. This position requires strong knowledge of bus routes and transit operations, the ability to conduct daily site checks, and confidence in de-escalation, outreach utilization , and emergency response. The Transit Lead is expected to lead by example, address quality-of-life concerns, and report criminal activity as observed .

Responsibilities

Train and coach Transit Ambassadors on patrol and cleaning standards, radio use, reporting expectations, and partner coordination.
Lead by example through hands-on participation in daily operations.
Ensure staff understand and meet contractual service requirements, including cleaning, patrol coverage, and engagement expectations.
Hold staff accountable for performance, professionalism, appearance, and communication standards.
Review internal reports for accuracy, completeness, and compliance; escalate concerns as needed.
Conduct and oversee daily site checks to assess cleanliness, safety conditions, and operational readiness.
Maintain a visible presence to promote safety and deter unwanted behavior.
Address violations of Transit Zone rules and quality-of-life issues including open alcohol, drug activity, gambling, loud music, aggressive panhandling, sleeping in public spaces, and disruptive behavior.
Identify and report criminal activity, including suspected drug sales or other illegal conduct, using established escalation and reporting procedures.
Utilize de-escalation techniques and outreach resources when appropriate , engaging Community Responders as needed.
Maintain clear, professional, and consistent radio communication throughout the shift.