Transit Dispatcher
About The Position
Transdev in Atlanta, GA at Emory University is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: Competitive starting wage ranging between $23.00/hour ($44,160) - $25.00/hour ($48,000). Comprehensive health, dental, and vision insurance offerings Retirement savings (401K) plan 8 paid Holidays and 1 Floating Holiday Opportunities for professional growth and advancement.
Requirements
- High School Diploma or GED; Technical Degree preferred.
- 3-5 years' experience dispatching.
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
- Must be able to work shifts or flexible work schedules as needed.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
- Work environment will be a combination of both indoors and outdoors.
- Valid driver's license with ability the to obtain an F endorsement
- Ability to drive based on need and shortage
Nice To Haves
- Technical Degree preferred.
Responsibilities
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
- Other duties as required.
Benefits
- Competitive starting wage ranging between $23.00/hour ($44,160) - $25.00/hour ($48,000).
- Comprehensive health, dental, and vision insurance offerings
- Retirement savings (401K) plan
- 8 paid Holidays and 1 Floating Holiday
- Opportunities for professional growth and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
