Transit Dispatcher (Part-Time)

Regional Transportation Agency (RTA) of Central Maryland•Annapolis Junction, MD

1h•$27•Onsite

About The Position

The purpose of this position is to assist in ensuring timely and safe operation of the RTA fixed-route and paratransit bus service by routing, scheduling, and assigning bus operator personnel; communicating in real-time with operators to provide alternate routing when needed; handling emergency situations by coordinating with supervisors and appropriate authorities; and advising the public of temporary route and schedule changes.

Requirements

High School diploma or GED equivalent
1 - 2 years customer service/call-center and/or previous dispatcher experience
Comprehensive computer navigational knowledge and skills, specifically in a Windows environment
Ability to communicate (understand, write, type, and speak) clearly in the English language
Ability to utilize a standard business telephone system for communication
Ability to work in a 24 hour/365 day per year operation
Punctuality and regular attendance is an essential function in the performance of this job
Demonstrates behaviors that are consistent with standards for professional and ethical conduct
Ability to accept job responsibilities and meet deadlines
Excellent phone demeanor and customer service skills
Ability to work independently
Ability to interact with interdepartmental personnel
Positive attitude and sensitivity in dealing with customers and staff with special physical and/or non-neurotypical needs
Excellent verbal, interpersonal, judgment and problem-solving skills
Ability to perceive, react and communicate positively to needs of colleagues and customers
Ability to work effectively under pressure

Nice To Haves

Fluency in Spanish and/or French

Responsibilities

Coordinates a variety of activity relating to the routing and dispatching of vehicles and operators.
Create, maintain, and monitor daily fixed route and paratransit manifests/schedules.
Monitor and/or respond to a variety of calls including two-way radios, mobile phones, and department phones.
Verify and monitor vehicle locations via computer and two-way radios.
Communicate effectively on incidents, accidents, emergencies, and issues to the operations supervisor and management staff. Coordinate with supervisors, police, and other dispatchers as required.
Effectively and efficiently resolve problems by working with supervisors, maintenance staff, and appropriate personnel.
Prepare daily trip schedules/manifests and reports.
Collect, record, and prepare reports. Verify and distribute information to appropriate staff.
Document operator call outs and attendance.
Processes route openings, insertions, and extensions.
With proper consultations, authorizes trips outside of transit services when necessary
Schedules alternative routes when necessary and assists with rides for passengers
Uses automated computer system to retrieve schedule information.
Provide excellent customer service to passengers and fellow employees
Completes a variety of daily reports and clerical duties.
Coordinate between drivers and mechanics to ensure vehicle maintenance issues during revenue service is addressed.
Prepare a variety of correspondence, reports, and documents as assigned and complete these tasks accurately.
Provides bus schedule information to phone customers
Answers and directs business calls to appropriate personnel
Monitors arrival and departure times of operators/drivers for accuracy
Participate in training activities.