Transgender and Nonbinary Services Case Manager and Peer Support Advocate
About The Position
Under the supervision and support of the Senior Director of Programs, this position is designed to meet the individualized and critical needs of the transgender, nonbinary, agender, demi-gender, gender-fluid, two-spirit, genderqueer, intersex, gender nonconforming, questioning, and exploring community. The position will use peer-to-peer advocacy to assist client engagement with various organizations, effectively navigating gaps and barriers faced by our gender-expansive community. This individual must have lived experience navigating various institutions and government agencies. They must work creatively and collaboratively with other departments/programs within The Center community and partners, other LGBTQ+ guaranteeing culturally wraparound sensitive services to clients to improve the individual's overall safety, stability, health, wellness, and psychosocial needs. This team member must be self-determined, enthusiastically client-centered, and resourceful when advocating for the betterment and advancement of the gender- expansive community.
Requirements
- 1 year of experience providing case management services to transgender, nonbinary, and gender expansive communities.
- Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
- Demonstrated ability to manage multiple tasks with shifting priorities.
- Must demonstrate competence in working with diverse populations.
- Must demonstrate competence in using strength-based, trauma-informed, and motivational interviewing techniques.
- Fluency in English required.
Nice To Haves
- Bachelor's degree in a social service-related field.
- 2 or more years of experience providing case management services to transgender, nonbinary, and gender expansive communities. 1 year or more of experience providing case management services to people living with mental illness and/or substance use disorders.
- Knowledgeable about current issues related to the LGBTQIA+ community.
- Fluency in Spanish.
Responsibilities
- Provide case management by creating individualized care plans to accomplish goals. Must be confident and remain grounded while navigating complex cases, especially for those in crisis, experiencing various types of trauma/abuse, discrimination, displays of self-harm, housing insecurity and instability, systemic/structural oppression, and exclusion.
- Provide appropriate linkages and referrals to gender-affirming and trans related care/treatment/support in collaboration with internal Center departments and external providers.
- Navigate health insurance, both state and federally funded, ensuring access to equitable and trans-affirming healthcare. Informing and properly educating individuals about their rights, they remain empowered during tedious processes, as they can be traumatizing.
- Assist the client in formally filing grievances and appeals with each person(s) insurance plans, in addition to The Department of Managed Care Health.
- Ability to follow up with patients' medical referral(s) and prior authorizations for their medical. Prioritize consumers' privacy and protected health information by remaining HIPAA compliant.
- Assist clients in securing employment, financial security, and enrollment benefits to meet basic Aid folx experiencing housing insecurity, socially displaced, and/or in migration fleeing discrimination and violence from their country or place of origin.
- Attend discussion and support groups on a quarterly basis to ensure accurate client demographic information.
- Facilitate support groups and Project TRANS Advisory Committee.
- Responsible for submitting monthly program impact stories.
- Serve as an ambassador of Project TRANS by actively engaging in outreach and tabling by having a visible presence at LGBTQ+ events hosted by The Center and partners.
- Participate in cross-departmental collaborations, including providing on-site support to youth at both youth centers.
- Assist in the planning and execution of Project TRANS events, including Transgender Day of Remembrance, Transgender Day of Visibility, Trans & Enby Summit, Trans Pride Village, Gender Affirming Clothing Drives, etc.
- Gather and maintain accurate documentation of clients' goals and needs into internal data systems.
- Assist in completing monthly narrative reports for The Center's Quality Assurance team and external funders.
- Attend discussion and support groups on a quarterly basis to ensure accurate, updated demographic information from clients.
- Responsible for working with the Project TRANS team to submit monthly program impact stories.
- Assist in administrative duties to support the Project TRANS program, including responding to inquiries, creating a monthly programmatic calendar, purchases for discussion groups, and more.
Benefits
- Competitive Pay Scales
- 401(k) retirement plan (with company match)
- employer paid medical coverage through on base plan with optional buy up medical plans available
- voluntary dental and vision plan options
- out-of-pocket optional coverage for spouses, domestic partners, and dependent children
- full-time and part-time schedules
- generous vacation and holiday benefits
- opportunities for promotion and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
