Transformation Program Manager

JLL • Chicago, IL

1d • Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transformation Program Manager We’re JLL—a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential. The Opportunity The Transformation Program Manager will lead the execution of strategic transformation initiatives to support JLL's Strategy 2030, reporting to the Global Head of Transformation. This role is responsible for managing complex, cross-functional transformation programs from inception to completion, ensuring delivery of measurable business outcomes and strategic objectives.

Requirements

• Bachelor's degree required; MBA, PMP, or advanced program management certification preferred
• 5-8 years of program management experience with 3+ years leading complex transformation initiatives
• Experience in professional services, real estate, or related industries preferred
• Proven track record managing large-scale organizational change programs in global organizations
• Expert proficiency in program management tools and methodologies (Agile, Waterfall, hybrid approaches)
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint
• Experience with program management software platforms (e.g., Monday.com, Smartsheet, MS Project)
• Strong financial analysis and budget management capabilities
• Knowledge of change management principles and implementation frameworks
• Exceptional ability to influence and drive results through cross-functional matrix organizations
• Strong executive presence with ability to communicate effectively to C-suite stakeholders
• Proven success building and leading high-performing virtual and hybrid teams
• Experience managing competing priorities and stakeholder interests across business units
• Strategic thinking combined with strong execution and operational excellence
• Advanced problem-solving and critical thinking capabilities
• Exceptional organizational and time management skills
• Strong analytical skills with attention to detail and accuracy
• Risk management and issue resolution expertise
• Results-oriented mindset with strong accountability for program outcomes
• Entrepreneurial approach with bias for action and continuous improvement
• High emotional intelligence and cultural sensitivity for global organization dynamics
• Resilience and adaptability in fast-paced, evolving transformation environment
• Strong work ethic and professional integrity with stakeholder trust-building abilities

Responsibilities

• Lead end-to-end execution of strategic transformation programs aligned with JLL's Strategy 2030
• Manage multiple concurrent transformation initiatives across the 3-5 strategic big bet portfolio
• Coordinate cross-functional program teams spanning business lines (Leasing Advisory, Capital Markets, REMS) and corporate functions
• Drive program planning, resource allocation, and timeline management for complex enterprise initiatives
• Ensure program alignment with strategic objectives and business priorities
• Establish and maintain program governance structures including steering committees and working groups
• Develop comprehensive program charters, workplans, and milestone tracking mechanisms
• Identify, assess, and mitigate program risks and dependencies across multiple workstreams
• Manage program budgets and resource allocation to optimize ROI and business impact
• Escalate critical issues and roadblocks to senior leadership with recommended solutions
• Lead regular program reviews and executive reporting to C-suite and transformation leadership
• Facilitate cross-functional collaboration and alignment across diverse stakeholder groups
• Manage communication and change management activities to drive program adoption
• Build and maintain relationships with business line leaders and functional heads
• Coordinate with external vendors, consultants, and implementation partners as needed
• Develop and monitor program KPIs, success metrics, and milestone achievement
• Track program ROI, cost savings, and business value delivery against committed targets
• Conduct regular program health assessments and implement corrective actions
• Capture and disseminate lessons learned and best practices across the transformation office
• Support continuous improvement of program management methodologies and tools
• Lead cross-functional teams through influence and collaboration rather than direct authority
• Communicate program status, risks, and recommendations effectively to all organizational levels
• Facilitate productive meetings and decision-making processes across time zones
• Present complex program information in clear, actionable formats for various audiences
• Manage program timelines, budgets, and resource allocation effectively
• Coordinate activities across multiple workstreams and external dependencies
• Adapt program approach to meet dynamic business needs and changing priorities
• Provide and receive mentoring and feedback to drive team effectiveness and program success

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager