Transformation & Delivery Excellence Director

Gainwell Technologies LLC

3d•$127,400 - $182,000•Hybrid

About The Position

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary We are seeking a dynamic Director to lead initiatives that drive client delivery excellence and transformation activities within our Implementation Practice. This role will focus on improving delivery methodologies, implementing transformation strategies, and ensuring operational consistency across engagements. The ideal candidate combines strategic thinking with hands-on execution to elevate client outcomes and internal delivery standards. Your role in our mission Delivery Methodology & Governance Enhance and enforce software delivery lifecycle (SDLC) methodologies across projects. Establish best practices for delivery adherence and continuous improvement. Transformation Strategy & Execution Develop and maintain transformation roadmaps and scorecards to measure progress and impact. Drive organizational change initiatives aligned with business objectives and client needs. Operational Playbooks & Standardization Design, implement, and maintain playbooks that define “how work gets done” across delivery teams. Ensure consistent application of processes and tools to improve efficiency and quality. Performance Measurement & Reporting Create dashboards and metrics to monitor delivery performance and transformation outcomes. Provide actionable insights to leadership for decision-making and course correction. Stakeholder Engagement & Leadership Collaborate with internal teams and client stakeholders to align on delivery goals and transformation priorities. Mentor and guide delivery teams to adopt best practices and embrace change.

Requirements

Bachelor’s degree in Business, Healthcare Administration, Information Technology, or related field (Master’s preferred).
15+ years of experience in delivery management, transformation, or consulting within healthcare or technology sectors.
Proven expertise in SDLC methodologies and process improvement frameworks.
Strong analytical, organizational, and communication skills.
Experience in developing playbooks, scorecards, and transformation roadmaps.
Ability to lead cross-functional teams and manage complex initiatives.

Nice To Haves

Familiarity with healthcare regulations and compliance standards.
Certification in project management (PMP, Agile, or similar).
Change management experience (e.g., Prosci or equivalent).

Responsibilities

Enhance and enforce software delivery lifecycle (SDLC) methodologies across projects.
Establish best practices for delivery adherence and continuous improvement.
Develop and maintain transformation roadmaps and scorecards to measure progress and impact.
Drive organizational change initiatives aligned with business objectives and client needs.
Design, implement, and maintain playbooks that define “how work gets done” across delivery teams.
Ensure consistent application of processes and tools to improve efficiency and quality.
Create dashboards and metrics to monitor delivery performance and transformation outcomes.
Provide actionable insights to leadership for decision-making and course correction.
Collaborate with internal teams and client stakeholders to align on delivery goals and transformation priorities.
Mentor and guide delivery teams to adopt best practices and embrace change.