Transfer Station Customer Service Rep

Metropolitan Tulsa Transit Authority • Tulsa, OK

12d

About The Position

Sell and educate passengers on bus passes and riding transit in Tulsa.         Creating other items for customers to ride transit accordingly.

Requirements

• High School Diploma or equivalent required.
• Customer relations or service experience required; excellent communication skills, computer knowledge and usage skills also required.
• Professionalism demonstrated via effective and responsive communication with internal and external customers.

Nice To Haves

• Bi-lingual abilities a plus.

Responsibilities

• Knows geographic area of City of Tulsa and surrounding cities including streets and addresses.
• Knows Metropolitan Tulsa Transit Authority policies, procedures, and practices.
• Maintain transfer station in accordance with rules and regulations.
• Dispenses tickets and passes as effectively and efficiently as possible. Responsible for handling proper change, fares, and logging tickets, dispensed, sold, and left over. Maintains enough tickets, passes, and tokens as needed including Traveler Route Guides. Responsible for turning in proper relief information including status of tickets, passes, and cash. Makes daily report to Accounts Receivable Clerk.
• Provides fixed and flex route information to passengers when asked. Is very knowledgeable of current Traveler Route Guide.
• Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
• Establishes rapport and professional confidence level with customers and is sensitive to customer needs.
• Suggests alternative ride options to passengers if system is at capacity.
• Maintains the highest standard of excellence, for company personnel, Supervisors, and all people contacted, through personal appearance and attitude.
• Must report to work on a regular and timely basis.
• Other duties as deemed necessary or assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED