Transfer Coordinator

PET ALLIANCE OF GREATER ORLANDO•Orlando, FL

About The Position

The Transfer Coordinator position involves coordinating the selection and evaluation of animals for potential transfer, establishing partnerships with other shelters and organizations, arranging travel logistics, and facilitating the transfer process. Responsibilities also include administering medical care, maintaining cleanliness of vehicles and inventory, continuing education, providing excellent customer service, handling financial transactions, completing paperwork, and assisting in other shelter areas as required.

Requirements

High school diploma or equivalent preferred
Must possess and maintain a current, valid driver's license and must successfully complete a motor vehicle record check
At least 2 years of professional animal care, handling, or medical experience preferred
Advanced knowledge of animal handling, general pet care principles, and animal behavior
Previous cash handling experience preferred
Fear Free certification preferred
Knowledge of and ability to perform tasks on a computer using different software programs
Ability to work with animals safety and humanely and to remain calm in stressful situations
Effective verbal, written, and interpersonal communication skills
Ability to quickly adapt to customer, animal, and business needs
Ability to collaborate with others and work effectively in a team environment
Strong attention to detail and ability to focus with distractions
Ability to assess animal behaviors and cues
Excellent ability to use good judgement in problem solving and decision making
Ability to take initiative and to work with minimal supervision and direction
Strong attention to detail
Strong time management skills
Ability to build and maintain strong relationships with others while tactfully providing constructive feedback as necessary
Ability to plan, schedule, and execute events using available volunteers and resources
Strong organizational, planning, and scheduling skills with limited direction
Physical demands include extended periods of standing, walking, sitting, bending, stooping, kneeling, crouching, reaching, handling, grasping, feeling, and coordination with frequent lifting and carrying requirements of up to 50 lbs.
Visual acuity and depth perception is required for safe handling of animals
Work includes driving large vehicles while safely and securely transporting live animals
Work is frequently performed in the small, enclosed spaces such as animal cages
Work requires the capacity for rational decision-making, prioritizing logic and critical analysis over emotional responses
Work includes providing compassionate and dedicated care to others
Work requires the ability to maintain focus and composure while working under pressure, manage stress during difficult situations, and adapt quickly to resolve issues or conflicts including being proactive to solve problems before they arise
Work requires the ability to be pragmatic and use logical reasoning to assess animals’ condition and viability for transfer

Responsibilities

Assist in the selection and evaluation to decide possible transfer of animals based on medical and behavioral history from local, statewide, nationwide, and international partners
Develop strong partnerships with current and new shelters and organizations for transfer opportunities and emergency response
Coordinate travel arrangements for animal transfers
Establish schedule for transfers to accommodate shelter population, offsite needs, cuddle breaks, and other events
Process all transfer animals by collecting animal’s vital signs, administering vaccines and medications, running basic blood testing, microchipping, inputting records, preparing animal quarters, and scheduling all veterinary appointments
Maintain cleanliness of vehicles including cleaning and disinfecting carriers and vehicle after every transfer
Maintain inventory of supplies needed for transfers
Periodically complete continuing education to enhance animal handling and behavior skills
Deliver excellent customer service with internal and external customers through in-person and phone interactions answering questions and giving recommendations of care
Handle financial transactions of donations and purchases of merchandise or services and reconcile receipts
Use proper animal restraint techniques for the safety and well-being of the animal and the team
Complete all necessary paperwork and data entry, maintaining accurate animal records
Assist with other shelter areas, as needed