Transfer Center Specialist - Connected Care Telehealth, Per Diem

Dartmouth-Hitchcock Health•Lebanon, NH

29d

About The Position

This position has the potential to be Fully Remote after the training period in Lebanon. The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters.

Requirements

High school or equivalent required. Some college preferred.
Knowledge of medical terminology required
Two (2) years of experience in a healthcare environment strongly preferred.
Comfortable with the use of multiple software platforms and multi-line phone systems.
Exemplary interpersonal communication skills and demonstrated team player.
Must be capable of performing accurately and calmly in a fast-paced environment.
Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette.

Nice To Haves

EMT, LNA or MA desirable

Responsibilities

Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.
Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue.
Maintains accurate documentation in the EPIC consult queues
Establishes timely communications between referring provider and service provider
Develops and promotes long-term relationships with referring facilities and providers.
Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.
Performs other duties as required or assigned.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume