Transfer Center Representative - Evenings

ChristianaCare•Newark, DE

14d•$20 - $30

About The Position

Transfer Center/Representative - Evenings - No Weekend! We are seeking a Transfer Center Representative for our Pre-Hospital Services Team working on the communication team. The Transfer Center provides communication between the Transport Team and Healthcare Facilities. This position requires excellent communication skills and strong critical thinking ability. Are you ready for this amazing career opportunity! Highlights: Join our elite team of Pre-Hospital professionals! Career growth and opportunities. We offer a robust healthcare benefits package to include Medical, Dental and Eye Care, effective day one! Additionally, our benefits include tuition reimbursement, a 403B with defined contribution, generous paid time off, paid parental leave, life insurance, dependent spend options and more! Principle Job Duties: Coordinating the acceptance, transfer, and transport of primarily unplanned, unscheduled, emergent requests into and out of the healthcare system. Together with the bed coordinators, admissions personnel, physicians, and hospital staff, ensures the safe and timely transfer of patients. Directs phone calls to the appropriate referring and receiving physicians for acceptance and a plan of care in a timely fashion and professional manner. Communicates with air medical dispatch centers for the dispatching air medical resources for interfacility and scene responses. Dispatches the appropriate level of ambulance service needed to care for the patient. Communicates to referring, receiving physicians and nursing staff an ETA of the transport unit. Coordinates all transport/transfer request while on duty. Provides patient care updates to relevant parties when needed. Obtains insurance and patient identification information and forwards to the appropriate personnel. Completes computerized intake form and data base on all requests and completed transfers. Communicates with Center Dispatch and Public Safety the ETA of incoming transport aircraft. Logs campus emergency information that involves the use of LifeNet services for patient care and transport. Communicates in a clear and professional manner to all those requesting services. Coordinates ambulance and aircraft communications by contacting crew members via phone or text messages. Monitors transport activities, and travel times of aircraft and ambulance services. Notifies appropriate departments and personnel if there are safety concerns or issues with route of travel or communication delays.

Requirements

High school graduate or equivalent.
Strong knowledge of medical terminology.
Computer skills to include Word, and Excel.
Professional communication via phone, text and possible 911 radio systems.

Nice To Haves

Preferred three years’ experience providing patient care in an emergency setting (EMT or patient care technician or as a 911 dispatch/or call center operator.
EMT Certification is very strongly preferred but not required. This may provide an opportunity to cross train with our Pre-Hospital Services team.

Responsibilities

Coordinating the acceptance, transfer, and transport of primarily unplanned, unscheduled, emergent requests into and out of the healthcare system.
Together with the bed coordinators, admissions personnel, physicians, and hospital staff, ensures the safe and timely transfer of patients.
Directs phone calls to the appropriate referring and receiving physicians for acceptance and a plan of care in a timely fashion and professional manner.
Communicates with air medical dispatch centers for the dispatching air medical resources for interfacility and scene responses.
Dispatches the appropriate level of ambulance service needed to care for the patient.
Communicates to referring, receiving physicians and nursing staff an ETA of the transport unit.
Coordinates all transport/transfer request while on duty.
Provides patient care updates to relevant parties when needed.
Obtains insurance and patient identification information and forwards to the appropriate personnel.
Completes computerized intake form and data base on all requests and completed transfers.
Communicates with Center Dispatch and Public Safety the ETA of incoming transport aircraft.
Logs campus emergency information that involves the use of LifeNet services for patient care and transport.
Communicates in a clear and professional manner to all those requesting services.
Coordinates ambulance and aircraft communications by contacting crew members via phone or text messages.
Monitors transport activities, and travel times of aircraft and ambulance services.
Notifies appropriate departments and personnel if there are safety concerns or issues with route of travel or communication delays.