Transcription System Coord

Community Health Network•Indianapolis, IN

About The Position

The Transcription System Coordinator, reporting to the HIM Manager, plays a vital role in supporting the hospital’s transcription and documentation processes. This position is responsible for researching and addressing end user questions, resolving system-related issues, and serving as the primary point of contact for incoming telephone inquiries. The coordinator provides courteous and timely assistance to hospital staff, including providers and physician office personnel, regarding dictation, transcription, and electronically created patient reports. Key responsibilities include training end users, assisting with the testing of system enhancements, and maintaining the transcription clinician database by accurately inputting and updating provider information based on audit reports. Additionally, you’ll provide frontline support for software, hardware, and procedural issues, and assist with training non-technical staff on dictation and transcription systems, developing detailed documentation and training materials as needed. The Transcription System Coordinator works collaboratively across departments to ensure efficient, accurate, and effective documentation support within the organization.

Requirements

A foundational understanding of computer hardware, software, information systems, and communication devices is essential
Proficiency with basic internet search tools and Microsoft Office Suite, along with a solid knowledge of medical terminology, is also required
The ability to prioritize multiple tasks and projects
Maintain strict confidentiality
Ensure a neat and clean work area
Provide prompt, courteous reception and assistance to visitors and callers
Associate Degree required, ideally in Health Information Management
At least one year of experience in Health Information Management or Transcription (preferred)
Alternatively, a combination of relevant experience and education may be taken into consideration in place of the stated educational requirements.

Nice To Haves

Bachelor’s degree (preferred)
Registered Health Information Technician (RHIT)

Responsibilities

Researching and addressing end user questions
Resolving system-related issues
Serving as the primary point of contact for incoming telephone inquiries
Providing courteous and timely assistance to hospital staff, including providers and physician office personnel, regarding dictation, transcription, and electronically created patient reports
Training end users
Assisting with the testing of system enhancements
Maintaining the transcription clinician database by accurately inputting and updating provider information based on audit reports
Providing frontline support for software, hardware, and procedural issues
Assisting with training non-technical staff on dictation and transcription systems, developing detailed documentation and training materials as needed
Working collaboratively across departments to ensure efficient, accurate, and effective documentation support within the organization