Transcription Specialist

Press Ganey

1d • $17 - $18 • Remote

About The Position

The Transcription Specialist plays a critical role in maintaining the quality and consistency of project deliverables. This position is responsible for cleaning and refining response data, proofreading for accuracy and clarity, and ensuring that all assigned projects are completed within established timelines. Their work directly supports the team’s ability to meet client expectations and uphold high standards of service.

Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting. The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed.

Requirements

• 1–2 years of experience in transcription, data cleaning, or proofreading roles.
• Excellent command of written English, including grammar, sentence structure, spelling and punctuation.
• Strong working knowledge of Microsoft 365 applications
• Ability to work independently and collaboratively within a team.
• Strong attention to detail and ability to spot inconsistencies.
• High school graduate or equivalent required; associate's degree preferred

Nice To Haves

• Experience working with high-volume projects or fast-paced environments is a plus.
• Prior experience working with Ascribe and OMNI.

Responsibilities

• Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.
• Uses transcription platforms and cleaning tools efficiently.
• Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.
• Maintains acceptable accuracy according to established guidelines (99.5%)
• Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.
• Verifies that responses align with project-specific instructions.
• Flags unclear or inappropriate content for further review.
• Performs other duties as may be appropriately required.
• Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED