Transcription Coordinator - Legal Services

U.S. Legal Support•Houston, TX

12h•Hybrid

About The Position

The Transcription Analyst plays a critical role in supporting U.S. Legal Support’s transcription operations by managing transcription assignments, ensuring timely and accurate transcript delivery, and maintaining high-quality documentation standards. This role requires exceptional organization, attention to detail, technical aptitude, and a strong customer service mindset. The ideal candidate thrives in a fast-paced, deadline-driven environment and is comfortable managing multiple priorities while delivering outstanding service to clients and internal stakeholders.

Requirements

Strong verbal and written communication skills with a professional and courteous demeanor.
Ability to communicate effectively with management, clients, and internal stakeholders.
Technical aptitude, including working knowledge of audio and video equipment and file handling.
Excellent organizational and time management skills with strong reliability and accountability.
Exceptional attention to detail and the ability to identify, troubleshoot, and correct errors.
Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

Assign transcription tasks to transcribers and track progress to ensure timely completion and delivery of transcripts.
Check in client audio files, troubleshoot upload issues, and facilitate accurate and secure file transfers to BOX.
Process and review paperwork submitted by digital reporters, ensuring compliance with internal quality standards.
Manage a high-volume, time-sensitive workflow queue, prioritizing tasks to consistently meet client deadlines.
Perform repetitive and detail-intensive tasks while maintaining high levels of accuracy and efficiency.
Utilize Microsoft Teams, Adobe, and other proprietary platforms to support workflow coordination and team collaboration.
Communicate clearly and professionally with clients, transcribers, and internal teams regarding file status, timelines, and issue resolution.
Maintain confidentiality and security of sensitive legal and client materials.
Perform additional duties and special projects as assigned to support business needs.