Transcon Agent

Expeditors•Romulus, MI

About The Position

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us! Major Duties and Responsibilities: Customer Service Execute shipment requests for customers Source capacity with approved service providers Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person Monitor and action email boxes daily (personal and shared boxes) Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly Responsible for notifications of shipment status to customers Delay updates Ensure accurate and timely EDI communication to customers and service providers Maintain strong relationships with customers and service providers Operations Responsible for the management of accurate and timely data entry into the operating system Internal 3rd Party Track and Trace shipments as required via externally and internally sources Event Code Management Assist with booking amendments with carriers if requested by the customer Responsible for freight routing deviations and communication once the cargo is in transit Ensure accurate and timely POD’s are received and imaged into the document imaging system Understand department process flow, constantly looking for areas of improved efficiency Meet key performance indicators in support of department, branch, product and company goals

Requirements

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English

Nice To Haves

Understanding of ocean documentation process a plus
Hazardous Materials certification (preferred)

Responsibilities

Execute shipment requests for customers
Source capacity with approved service providers
Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
Monitor and action email boxes daily (personal and shared boxes)
Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
Responsible for notifications of shipment status to customers
Delay updates
Ensure accurate and timely EDI communication to customers and service providers
Maintain strong relationships with customers and service providers
Responsible for the management of accurate and timely data entry into the operating system
Track and Trace shipments as required via externally and internally sources
Event Code Management
Assist with booking amendments with carriers if requested by the customer
Responsible for freight routing deviations and communication once the cargo is in transit
Ensure accurate and timely POD’s are received and imaged into the document imaging system
Understand department process flow, constantly looking for areas of improved efficiency
Meet key performance indicators in support of department, branch, product and company goals