Transcon Agent

Expeditors•Brisbane, CA

1d•$22 - $33

About The Position

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. KEY RESPONSIBILITIES: Ensure smooth and timely shipment process flow Ensure accurate and timely data entry into our operational system based on defined metrics Track and trace shipments Provide proactive and clear communication to internal and external customers Ensure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are met Ensure compliance to company policies and external regulations Complete cross training in order to support team coverage Professionally represent Expeditors to our customers, service providers, and government agencies Billing & Accounting Review files and complete billing with accuracy and timeliness Review invoices and send charges Manage destination charges and special billing procedures (e.g., White Glove) Post financial transactions promptly Monitor accounting and billing reports Ensure files are settled and closed out properly Maintain clean, auditable financial records Financial Control & Compliance Ensure billing meets internal billing standards and KPIs Support audit readiness through proper documentation and accuracy Monitor service provider billing sheets Escalate billing discrepancies and exceptions EXPECTATIONS : Continually identify areas to improve efficiency Embrace and adopt technology to optimize their ability to complete their work Achieve standard of 52 hours training per year, including all mandatory trainings Drive and develop customer relationship in order to exceed their expectations Have a sense of urgency, be willing to help by offering solutions 5:00pm to 02:00am Monday to Friday

Requirements

Fully proficient with various software applications (mainframe systems)
10-key by touch
Displayed ability to work independently with minimal supervision
Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
Functions efficiently in a high stress environment
Willing to work overtime
An intimate understanding of Export Compliance Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Responsibilities

Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
Review files and complete billing with accuracy and timeliness
Review invoices and send charges
Manage destination charges and special billing procedures (e.g., White Glove)
Post financial transactions promptly
Monitor accounting and billing reports
Ensure files are settled and closed out properly
Maintain clean, auditable financial records
Ensure billing meets internal billing standards and KPIs
Support audit readiness through proper documentation and accuracy
Monitor service provider billing sheets
Escalate billing discrepancies and exceptions
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions