Transaction Specialist

Love Where You Work•Provo, UT

22h

About The Position

Specializes in payment operations in relation to checks, ACH, and ATM transactions. Maintain a good working relationship with outside entities. Ensures that all transactions, exceptions, government reclamations and postings are processed in a timely manner and are balanced to the Federal Reserve. Completes related reports and records and maintains files. Compiles and enters statistics, performs assigned posting and balancing duties and various payment processing duties as assigned. Performs related clerical duties as needed. Professionally assists members and employees and notifies them as needed. Cross training on Transaction Service functions. ESSENTIAL FUNCTIONS AND BASIC DUTIES 1. Assumes responsibility for the effective and timely performance of transaction processing and reporting. a. Reviews and edits all payment posting and exception reports provided by IT. Balance daily reports and GL totals and process the return file. b. Assist branch and related departments with research on transaction items. c. Researches and resolves processing disputes. d. Handle daily transaction reports. e. Provides monthly statistical reports to Accounting. f. Receives member and branch phone calls and resolves inquiries or refers appropriately. g. Assists in keeping GL accounts clean and current. h. Processes or assists with research requests from other departments and branches. i. Duties may also include assisting with document retention, quality control, and auditing functions as assigned. j. Assists accounting in GL maintenance as needed. 2. Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and employees. a. Obtains and conveys information as needed. b. Resolves (or refers) questions and requests promptly and courteously. c. Keeps members and employees informed of Credit Union services and policies. d. Maintains and projects the Credit Union's professional reputation. e. Maintains confidentiality. 3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management. a. Assists branches and related departments as needed. Answers questions and resolves problems as needed. b. Supports and replaces department personnel as needed. c. Keeps management informed of area activities and of any significant problems. d. Attends and participates in meetings and training as required. 4. Assumes responsibility for related duties as required or assigned. a. Ensures that work area is clean, secure, and well maintained. b. Completes special projects as assigned. c. Stays abreast of changes in card processing operations and policies. d. Works a regular and predictable schedule. PERFORMANCE MEASUREMENTS 1. Transaction processing functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and program requirements. 2. Related accounts, reports, and records are complete, correct, and timely. Accounts are properly posted and balanced. 3. Problem accounts are researched and promptly resolved. 4. Professional business relations exist with members, institutions, and employees. Assistance is provided as needed. 5. Good working relations exist with Credit Union personnel. Assistance and support are provided as required. 6. Management is appropriately informed of area activities.

Requirements

High school graduate or equivalent.
Some knowledge of transaction procedures and regulations.
Excellent communication and public relations skills.
Solid math skills.
Able to analyze accounts.
Attentive to detail.
Well organized.
Ability to assist others.
Able to use PC, calculator, phone, and all related business equipment.

Nice To Haves

One to two years of related experience preferred.

Responsibilities

Reviews and edits all payment posting and exception reports provided by IT.
Balance daily reports and GL totals and process the return file.
Assist branch and related departments with research on transaction items.
Researches and resolves processing disputes.
Handle daily transaction reports.
Provides monthly statistical reports to Accounting.
Receives member and branch phone calls and resolves inquiries or refers appropriately.
Assists in keeping GL accounts clean and current.
Processes or assists with research requests from other departments and branches.
Duties may also include assisting with document retention, quality control, and auditing functions as assigned.
Assists accounting in GL maintenance as needed.
Obtains and conveys information as needed.
Resolves (or refers) questions and requests promptly and courteously.
Keeps members and employees informed of Credit Union services and policies.
Maintains and projects the Credit Union's professional reputation.
Maintains confidentiality.
Assists branches and related departments as needed. Answers questions and resolves problems as needed.
Supports and replaces department personnel as needed.
Keeps management informed of area activities and of any significant problems.
Attends and participates in meetings and training as required.
Ensures that work area is clean, secure, and well maintained.
Completes special projects as assigned.
Stays abreast of changes in card processing operations and policies.
Works a regular and predictable schedule.