Transaction Review Specialist

ecoATM | Gazelle•San Diego, CA

6d•$18 - $20

About The Position

The Transaction Review Specialist (TRS) will be a member of the Transaction Services team. The TR Specialist will be primarily responsible for ensuring every approved consumer transaction is correctly documented in the ecoATM database and meets the required criteria for an approved transaction. The position requires the ability to remain focused while quickly and thoroughly reviewing ecoATM transactions. Accordingly, attention to detail is a must. Please note: This position is full time with a 40 hour work week. The role will require a flexible shift schedule with the ability to work nights/weekends. Hourly Pay Rate: $18.00 - $20.00/hr

Requirements

High School Diploma/GED or 1+ year experience in retail or fast-paced environment, to include 6+ months of data entry/verification experience required
Strong attention to detail and efficiency
Ability to handle multiple tasks, ensuring timely completion
Must be self-motivated, resourceful
Proven ability to work autonomously
Proficient in data entry
Able to navigate through databases
Basic knowledge of MS Office (Word, Excel, Access, Outlook)
Effective oral and written communication skills
Proven ability to work both independently and as part of a team
Timely attendance
Able to work a flexible schedule, including evenings and weekends

Nice To Haves

Experience in a call center-type environment a plus

Responsibilities

Data entry and editing
Review daily customer transaction data to ensure accuracy of information, including but not limited to, state identification fields populated, authorized identification used by customer, IDV agent decision-making regarding customer approval
Generate reports for various law enforcement jurisdictions using local database, pdf process, or online forms
Review online documentation for potential fraudulent, utilizing provided tools to determine verification of information
Running weekly reports for law enforcement dissemination
Online article tracking for identified state jurisdictions
Review reports and flag suspicious activity; provide verification and communication of identified activity
Provide data review and product knowledge support to other departments to ensure optimal kiosk and online customer experience
Approve or deny transactions with consumers based off of the requirements for conducting business with ecoATM (ID Verification)
Perform timely and accurate verifications, as requested
Review real-time devices and accurately detect device condition (PGV)