Transaction Management Ops Consultant

Bank of America•Dallas, TX

10d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations. The Securities Settlement and Custody Operations group plays a significant role within Wealth Management Operations (WMO). The organization is responsible for Clearing & Settlement for various Pierce and Private Bank distribution channels, servicing Private Bank Securities on PACE, Fund Relationship and Onboarding Mutual Fund & Alternative Investments. The Private Bank Investment Income team provides operational support for global and domestic dividends and interest payments for the Private Bank. The team facilitates foreign tax residency certification, dividend reinvestment and favorable foreign tax withholding elections, and principal and interest payments associated with income events. The candidate will be responsible for independently processing complex transactions supporting the movement of account assets and other fulfillment processing. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives and preparing executive-level reports and presentations. Note: experience level required can be added at the time of posting.

Requirements

Risk Management
Written Communications
Active Listening
Attention to Detail
Critical Thinking
Oral Communications
Problem Solving
Adaptability
Collaboration
Prioritization
Proficiency in Microsoft Excel
Ability to proactively pick up new concepts and routines quickly
Ability to learn how to research more complex issues and make connections to processes across the department
Excellent written and verbal communication skills
Strong work ethic and ability to quickly analyze large amounts of data
Previous experience in financial services
Basic understanding of investment income
Ability to multi-task in an organized manner

Nice To Haves

Previous experience in Operations roles
Ability to create and present role specific information

Responsibilities

Leads end-to-end resolution of complex client issues and inquiries, including research, escalation and approvals for items with high levels of monetary risk
Drives execution of complex financial and non-financial client transactions
Supports process improvements, requirements, and initiatives across multiple stakeholders
Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
Reviews and updates written procedures to ensure accuracy
Supports operational team projects and production of executive-level reports and presentations for senior management as needed
Support the team by providing detailed and comprehensive quality assurance reviews of moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures including escalation when necessary
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units