Account Management Ops Consultant

Bank of America•Charlotte, NC

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for complex activities supporting the creation and maintenance of accounts including onboarding and maintenance of accounts, and reviewing required account documentation. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise. LOB Job Description: Serve as the main point of escalation for operational issues related to AML non-compliant client closures. Manage and resolve all business queries and escalations promptly and effectively. Coordinate across multiple internal Bank of America teams to ensure smooth execution of closure processes. Maintain strong stakeholder relationships and provide clear, consistent communication on status updates and issue resolution. Partner with front office, compliance, legal, and global operations teams to troubleshoot closure-related issues and ensure smooth execution.

Requirements

Minimum of 1-2 years of Global Markets Operations (GMO) experience (product and operations).
Strong understanding of AML regulations and client offboarding processes.
Proven ability to manage escalations and resolve complex operational issues under tight deadlines.
Excellent communication and stakeholder management skills.
Ability to work collaboratively across multiple teams and geographies.
Experience with Bank of America systems and processes.
Advanced problem-solving and analytical skills.

Nice To Haves

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world .
Contribute ideas to streamline workflows and improve efficiency, positioning yourself as a driver of continuous improvement and operational excellence.

Responsibilities

Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk.
Drives execution of complex financial and non-financial client transactions.
Supports process improvements, requirements, and initiatives across multiple stakeholders.
Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards.
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
Reviews and updates procedures as needed to ensure they are accurate and up-to-date.
Supports operational team projects and production of executive-level reports and presentations for senior management as needed.
Ensure compliance with regulatory requirements and internal policies throughout the closure process.
Identify process gaps and recommend improvements to enhance operational efficiency and risk mitigation.
Prepare and deliver reports on closure activities, escalations, and resolution timelines to senior management.
Acquire in-depth knowledge of key regulations (e.g., KYC, AML, MiFID II, Dodd-Frank) and learn how compliance drives trust and stability in financial markets.
Review and maintain documentation supporting AML/KYC, sanctions screening, and other regulatory requirements during closure.
Ensure timely submission of required documentation and maintain audit-ready records.
Apply control frameworks such as validation checks, four-eye reviews, and exception management to ensure compliance during closures.
Identify and resolve discrepancies that could impact trade settlement or regulatory obligations before closure completion.